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Patient Access Associate I Registration Specialist
2 months ago
A Patient Access Registration Specialist I is responsible for delivering exceptional customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, and follows up on pending issues. The caregiver also adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy and confidentiality.
Key Responsibilities:
- Provide excellent customer service and greet patients and visitors in a courteous and professional manner.
- Obtain and verify patient demographic, financial, and insurance information.
- Register and schedule patients for appointments, tests, and procedures.
- Collect and process co-pays, deductibles, and balances due at the time of service.
- Provide patients with information on financial assistance, payment plans, and charity care.
- Explain and obtain signatures on consent forms, policies, and disclosures.
- Provide patients with directions, maps, and parking information.
- Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
- Document and update patient records in the electronic health system.
- Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.
- High School diploma or equivalent is preferred.
- Demonstrated proficiency in computer skills including Microsoft Office, internet, and email required.
- Experience with Epic preferred.
- Customer service experience, preferably in a healthcare setting, is required.
- Demonstrated ability to work in a fast-paced environment.
- Ongoing need for caregiver to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
- Frequent interactions with customers that require caregiver to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
- Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy.
- Expected to lift and utilize full range of movement to transport, pull, and push equipment.
- For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
