Senior Director of Operations

5 days ago


Fort Lauderdale, Florida, United States Encompass Onsite LLC Full time
Job Title: Senior Director of Operations

Encompass Onsite LLC is seeking a highly skilled Senior Director of Operations to lead our service delivery team. As a key member of our leadership team, you will be responsible for driving business growth, profitability, and service continuity across our assigned territories in the US and Caribbean.

Key Responsibilities:
  • Supervise and coordinate the work of subordinate directors, managers, and staff, ensuring effective performance and high morale.
  • Develop and implement policies and operational changes to support business growth, ensuring consistent and informative communication with leadership team members.
  • Proactively drive customer engagement and retention strategies through a clearly defined value proposition, ensuring exceptional customer satisfaction and service quality expectations.
  • Collaborate with finance, human resources, quality, safety, sales, and other functional staff to achieve cohesive alignment of all departments toward service delivery.
  • Monitor and analyze financial performance, providing periodic reports to executive management with recommendations for improvements and organization-wide program changes.
Requirements:
  • Four-year BA degree in business, engineering, architecture, or hospitality, or equivalent education, training, and experience.
  • Minimum 5 years' experience in a complex industrial or commercial environment, with at least 3 years in a director or equivalent role.
  • Proven administrative, management, and leadership skills, with strong customer relations and financial reporting expertise.
  • Deep understanding of safety protocols and risk management, with flexibility to work irregular hours and willingness to travel.
  • Bi-lingual in English and Spanish is a must, with a valid Florida Driver's license and ability to pass a Level 2 background and national law enforcement security check.

This is an onsite position with 15% travel, offering a competitive salary range of $150K - $175K based on experience. Encompass Onsite LLC is an Equal Opportunity Employer committed to diversity in the workplace, with a focus on creating a positive and inclusive work environment.



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