Reservations Ambassador Agent

2 days ago


Aspen, Colorado, United States HayMax Hotels LLC Full time
Job Title: Reservations Ambassador Agent

We are seeking a highly skilled and enthusiastic Reservations Ambassador Agent to join our team at HayMax Hotels LLC. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.

Job Summary:

The Reservations Ambassador Agent will be responsible for managing reservation inquiries, auditing reservations, collecting deposits, creating dinner reservations, concierge services, transportation coordination, assigning rooms, responding to emails, and supporting the front office operation as needed.

Key Responsibilities:
  • Conversion of reservation inquiries for HayMax Hotels LLC.
  • Work in conjunction with the Reservations team and Front Office to assist with room reservations, guest arrivals, room assignments, guest questions about the hotel amenities, services, and general inquiries.
  • Support the direct booking initiative from a reservations and front desk standpoint, assisting in converting OTA bookings to direct bookings.
  • Responsible for auditing all future reservations for accuracy and ensuring guest requests are met.
  • Assist in any additional assigned projects and tasks as directed by hotel management.
  • Answering guest phone calls about dinner reservations, transportation arrangements, concierge questions, etc.
  • Support the Reservations team for phone coverage on the weekends.
  • Knowledge of the software system Maestro and ensuring accuracy of all hotel reservations.
Requirements:
  • High School diploma or GED
  • Hospitality/Guest Service Experience preferred.
  • Proficiency in Microsoft Office
  • Able to learn and adapt to different software programs.
Benefits:
  • Annual and Seasonal Bonus Opportunities
  • Medical/Dental/Vision
  • Employee Assistance Program
  • Hotel Discounts
  • IRA Retirement Plan
  • Paid Vacation, Sick and Volunteer Days
  • Employee Incentive Programs
  • Discounted Bus Passes

We are an Equal Opportunity Employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional guest service and have a strong work ethic, we encourage you to apply for this exciting opportunity.


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