Club Member Experience
1 week ago
Additional Information Pay: $28.00/hourJob Number 24156830Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests. Review and log preferences/traces in computer system. Contact members for pre-departure calls. Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties. Respond to requests for visitor information, special arrangements, activities or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members/guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with reservation services. Assist with Bell/valet services for owners when requesting their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in computer system and logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all members and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay rate for this position is $28.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The application deadline for this position is 29 days after the date of this posting, 09/05/2024. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Club Member Experience
7 days ago
Aspen, United States Marriott International, Inc Full timeAdditional Information Pay: $28.00/hourJob Number 24156830Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival...
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Club Member Experience
5 days ago
Aspen, United States Marriott International, Inc Full timeAdditional Information Pay: $28.00/hourJob Number 24156830Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival...
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Club Member Experience
1 week ago
Aspen, United States Marriott Hotels & Resorts Full timeAssist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity Experience, Hotel, Business Services
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Club Member Experience Concierge
2 months ago
Aspen Gerbaz, United States Marriott International, Inc Full timeAdditional Information Pay: $28.00/hourJob Number 24120715Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival...
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Club Member Experience
18 hours ago
Aspen, CO, United States Marriott International, Inc Full timeAdditional Information Pay: $28.00/hourJob Number 24156830Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival...
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Aspen, Colorado, United States The Little Nell Full timeJob OverviewCompany OverviewAspen Hospitality, part of Aspen One, manages a distinguished collection of hotels and residences, including The Little Nell, a premier Five-Star, Five-Diamond ski-in/ski-out establishment, and its associated Residences at The Little Nell. Our portfolio also features the Limelight Hotels located in Aspen, Snowmass, Ketchum, and...
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Aspen, Colorado, United States Aspen Skiing Company Full timeCompany Overview Aspen Hospitality, a segment of Aspen One, manages a diverse collection of hotels and residences, including The Little Nell, Aspen's premier Five-Star, Five-Diamond, ski-in/ski-out establishment, along with its associated Residences at The Little Nell, both situated at the base of Aspen Mountain. Other properties include the Limelight Hotel...
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Aspen, Colorado, United States Aspen Skiing Company Full timeJob SummaryThe ASPENX Mountain Club is seeking a highly skilled and experienced Ski Concierge to join our team. As a Ski Concierge, you will be responsible for providing exceptional service to our members and guests, ensuring their ski experience is nothing short of exceptional.Key ResponsibilitiesBuild strong relationships with members and recognize them by...
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Club Ambassador
7 days ago
Aspen, Colorado, United States Marriott International Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Club Bell Person at Marriott International. As a Club Bell Person, you will be responsible for providing exceptional service to our Residence owners, vendors, and guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGreet and escort Residence...
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Wine Specialist
1 week ago
Aspen, Colorado, United States The Little Nell Full timeJob OverviewCompany BackgroundThe Little Nell, a premier establishment under Aspen Hospitality, stands as Aspen's sole Five-Star, Five-Diamond, ski-in/ski-out hotel. Renowned for its luxurious offerings and exceptional access to the iconic mountain town, this Relais & Châteaux resort is celebrated for its award-winning wine and culinary experiences, coupled...
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Wine Expert
2 weeks ago
Aspen, Colorado, United States The Little Nell Full timeJob OverviewCompany BackgroundThe Little Nell, a premier establishment owned by Aspen Hospitality, stands as Aspen's sole Five-Star, Five-Diamond ski-in/ski-out hotel. Renowned for its luxurious offerings and exceptional access to one of America's most iconic mountain destinations, this Relais & Châteaux resort is celebrated for its award-winning wine and...
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Club Security Officer
3 days ago
Aspen, Colorado, United States Marriott International Inc Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Club Security Officer to join our team at Marriott International Inc. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests, employees, and property.Key ResponsibilitiesPatrol all areas of the property to prevent and detect potential...
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Club Security Officer
7 days ago
Aspen, Colorado, United States Marriott International Inc Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Club Security Officer to join our team at Marriott International Inc. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests, employees, and property.Key ResponsibilitiesPatrol all areas of the property to prevent and detect crime, and to...
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Club Security Officer
3 days ago
Aspen, Colorado, United States Marriott International Inc Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Club Security Officer to join our team at Marriott International Inc. As a Club Security Officer, you will be responsible for ensuring the safety and security of our guests and employees.Key ResponsibilitiesPatrol all areas of the property to prevent and detect crimeAssist guests with room access...
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Ski and Club Services Specialist
2 weeks ago
Aspen, Colorado, United States The Little Nell Full timePosition OverviewThe Ski and Club Services Specialist plays a crucial role in delivering exceptional, personalized assistance to all members and guests visiting the exclusive Ski Locker Room and Club facilities. This role encompasses responsibilities at both the base and summit of Aspen Mountain, ensuring a seamless experience for all patrons.Key...
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Club Security Officer
5 days ago
Aspen, Colorado, United States Marriott International, Inc Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Club Security Officer to join our team at Marriott International, Inc. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests, employees, and property.Key ResponsibilitiesPatrol all areas of the property to prevent and detect crime, and to...
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Club Security Officer
16 hours ago
Aspen, Colorado, United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled and detail-oriented Club Security Officer to join our team at Marriott International Inc. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests, employees, and property.Key ResponsibilitiesPatrol all areas of the property to prevent and detect crime, and to ensure...
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Wine Program Specialist
2 weeks ago
Aspen, Colorado, United States The Little Nell Full timeJob OverviewCompany BackgroundThe Little Nell, a premier establishment under Aspen Hospitality, is renowned for its luxurious offerings and exceptional access to the iconic mountain town of Aspen. As a distinguished Relais & Châteaux resort, it has earned accolades for its outstanding wine and culinary experiences, along with its dedicated service. The...
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Club Housekeeping Manager
3 weeks ago
Aspen, United States Marriott Full timeJob Number 24152817Job Category Housekeeping & LaundryLocation The Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Supports the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry....
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Club Housekeeping Manager
3 weeks ago
Aspen, United States Marriott Full timeJob Number 24152817Job Category Housekeeping & LaundryLocation The Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Supports the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry....
