Ambassador Liaison

Location: Aspen, CO

Employment Type: Full Time, Non-Exempt

Category: Front Desk

Pay Rate: $25.00/hour

We are seeking a highly organized and innovative individual to join our team as an Ambassador Agent. This role requires a friendly and approachable personality, as well as excellent communication skills. The successful candidate will be able to multi-task and work well under pressure while maintaining a professional demeanor at all times.

• Greeting and Check-in: Greet guests upon arrival, verify reservations, and ensure a smooth check-in process.
• Guest Services: Provide guests with information on local attractions, dining, entertainment, and transport services. Make reservations for theater tickets, restaurants, and other requests to enhance the guest's stay.
• Problem Resolution: Respond to guest complaints, concerns, and requests quickly and effectively. Try to resolve any issues in a way that is satisfactory to the guest while maintaining hotel policies and standards.
• Communication: Answer incoming calls and emails professionally and courteously. Give guests accurate information or direct them to appropriate departments for assistance.
• Team Collaboration: Work with the housekeeping, maintenance, and reservations departments to provide a seamless experience for guests. Communicate special requests and preferences for rooms to the relevant teams.
• Amenity Promotion: Promote hotel amenities, services, and special packages to guests during their stay. Encourage upselling opportunities to enhance their experience.
• Check-out: Familiarize your guests with hotel facilities, policies, and services during check-in. Offer a personal farewell and an invitation to return during check-out.

• Education: High school diploma or equivalent
• Experience: 2+ years of work experience in hospitality
• Skills: Excellent guest service and problem-resolution skills, ability to handle multiple tasks and work under pressure, strong leadership and interpersonal skills

• Annual and Seasonal Bonus Opportunities
• Medical/Dental/Vision
• Employee Assistance Program
• Hotel Discounts
• Tuition Assistance
• IRA Retirement Plan
• Paid Vacation, Sick and Volunteer Days
• Employee Incentive Programs
• Paid Bus Passes
• Ski Pass