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Client Support Specialist I

2 months ago

Los Angeles, California, United States A COMMUNITY OF FRIENDS Full time
Case Manager I Job Overview

Position Summary:

The Case Manager I (CM-I) plays a crucial role in delivering personalized case management services to individuals and families who have experienced homelessness. Employing a framework that integrates Motivational Interviewing (MI), Critical Time Intervention (CTI), and Stages of Change (SoC), the CM-I empowers clients to pursue their objectives in a supportive and non-judgmental environment. Core responsibilities encompass intake processes, comprehensive assessments, goal formulation, monitoring progress, life skills training, counseling, referrals, and maintaining accurate records in the Homeless Management Information System.

Key Responsibilities:

  • Deliver individualized case management and supportive services
  • Facilitate group support sessions
  • Ensure accurate documentation within a computerized database
  • Assist with housing applications and conduct interviews with prospective tenants
  • Provide crisis intervention services and support tenant housing stability
  • Engage in evening and weekend programming
  • Report any concerns or incidents of abuse
  • Conduct regular tenant case reviews

Qualifications:

Basic Requirements:

  • Bachelor's degree in a Social Services discipline
  • Minimum of two years of experience in case management or client advocacy
  • Familiarity with client tracking database systems
  • Experience applying evidence-based practices in social services
  • Valid driver's license in California
  • Access to a personal vehicle
  • Compliance with insurance requirements

Preferred Qualifications:

  • Bilingual in English and Spanish
  • Experience in permanent supportive housing settings
  • Ability to facilitate life skills training groups
  • Proficient in using HMIS systems
  • Understanding of the Coordinated Entry System and VI-SPDAT
  • Strong crisis management capabilities
  • Proficient in Microsoft Office applications
  • Excellent communication skills
  • Experience working in a collaborative team environment

About A Community of Friends (ACOF):

A Community of Friends is a nonprofit organization focused on the development of affordable housing, established in 1988. The organization is committed to providing high-quality permanent supportive housing for individuals and families with unique needs. ACOF upholds the values of Dignity, Excellence, and Community.

ACOF is an Equal Employment and Affirmative Action Employer F/M/Disability/Vet.