Customer Service Expert

1 week ago


Wichita Falls, Texas, United States Mass Markets Full time
Mass MarketsJob Overview

We are currently seeking a highly skilled Customer Service Expert to join our team at Mass Markets. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Salary and Benefits

Our competitive salary range for this position is $45,000 - $60,000 per year, depending on experience.

About the Job

As a Customer Service Expert, you will be the primary point of contact for our clients, handling inbound and outbound communications in a professional and courteous manner. Your primary responsibilities will include

  • Handling customer inquiries and resolving issues in a timely and effective manner
  • Providing accurate information and resolving customer complaints
  • Collaborating with internal teams to resolve complex customer issues
  • Documenting and processing customer claims in our systems
  • Staying up-to-date with company policies and procedures
  • Participating in ongoing training and development to improve customer service skills

We are looking for a highly motivated and customer-focused individual who is able to work in a fast-paced environment and provide excellent customer service. If you have a passion for delivering exceptional customer experiences and are looking for a new challenge, we encourage you to apply.

Required Skills and Qualifications

To be successful in this role, you will need to have

  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment
  • Basic computer skills and proficiency in software applications
  • A positive attitude and a customer-focused mindset
  • Ability to work in a fast-paced environment

We are an equal opportunities employer and welcome applications from diverse candidates. If you are interested in this opportunity, please submit your application, including your resume and a cover letter, to us.

What We Offer

We offer a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. We also provide ongoing training and development opportunities to help you grow in your career.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to us. We look forward to hearing from you



  • Wichita Falls, Texas, United States Mass Markets Full time

    Customer Service RepresentativeAt Mass Markets, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers through various communication channels.Key Responsibilities:Handle customer inquiries and concerns in a timely and...


  • Wichita Falls, Texas, United States Expert Healthcare Full time

    Job SummaryExpert Healthcare is seeking a skilled and compassionate Home Health Speech Language Pathologist to provide individualized therapy services to patients in the comfort of their homes. The ideal candidate will have a strong commitment to patient-centered care and be able to assess patients' needs, develop tailored treatment plans, and collaborate...


  • Wichita Falls, Texas, United States Mass Markets Full time

    Mass MarketsJob SummaryWe are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesHandle inbound and outbound...


  • Wichita Falls, Texas, United States Mass Markets Full time

    Mass Markets Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesHandle customer inquiries and resolve...


  • Wichita Falls, Texas, United States Mass Markets Full time

    Mass Markets **Job Summary** We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Mass Markets. **Key Responsibilities:** * Handle inbound and outbound contacts in a professional and courteous manner * Ensure first call resolution through effective problem-solving and call handling * Research systems to find...


  • Wichita Falls, Texas, United States Mass Markets Full time

    Customer Service Representative Role at Mass MarketsAs a Customer Service Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional and timely manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling. You will also research systems to find missing...

  • Branch Associate

    2 weeks ago


    Wichita Falls, Texas, United States Locke Supply Co Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented Branch Associate to provide exceptional customer service at our branch locations. As a key member of our team, you will be responsible for delivering products to customers, offering advice and recommendations based on their needs, and maintaining a clean and organized retail store...


  • Wichita Falls, Texas, United States Quipt Home Medical Full time

    Job OverviewAt Quipt Home Medical, we're dedicated to delivering exceptional service to meet the unique needs of every individual who trusts us with their care. As a Customer Service Representative, you'll be a vital part of our team, providing top-notch support to patients, caregivers, and healthcare professionals.Key Responsibilities:Provide accurate and...


  • Wichita Falls, Texas, United States FedEx Office and Print Services Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Retail Customer Service Representative to join our team at FedEx Office and Print Services. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.Key...


  • Wichita Falls, Texas, United States Mass Markets Full time

    Mass MarketsJob OverviewAs an Insurance Customer Service Agent at Mass Markets, you will play a crucial role in supporting our customers and helping them understand their insurance coverages and select the right products and services.Key ResponsibilitiesSupport inbound customer service, help desk, and back office processing representativesProvide full...


  • Wichita Falls, Texas, United States Mass Markets Full time

    Mass MarketsJob OverviewAs an Insurance Customer Service Agent at Mass Markets, you will play a crucial role in supporting our customers and helping them understand their insurance coverages and select the right products and services.Key ResponsibilitiesSupport inbound customer service, help desk, and back office processing representativesProvide full...


  • Wichita Falls, Texas, United States Expert Healthcare Full time

    Job SummaryExpert Healthcare is seeking a skilled and compassionate Speech Language Pathologist (SLP) to provide individualized therapy services to patients in the comfort of their homes. As a Home Health Speech Language Pathologist, you will assess patients' needs, develop tailored treatment plans, and collaborate with caregivers and healthcare...


  • Wichita Falls, Texas, United States Expert Healthcare Full time

    Job SummaryExpert Healthcare is seeking a skilled and compassionate Speech Language Pathologist to provide individualized therapy services to patients in the comfort of their homes. As a Home Health Speech Language Pathologist, you will assess patients' needs, develop tailored treatment plans, and collaborate with caregivers and healthcare professionals to...


  • Wichita Falls, Texas, United States Expert Healthcare Full time

    Job OpportunityExpert Healthcare is seeking a skilled and compassionate Speech Language Pathologist to provide individualized therapy services to patients in their homes. As a critical member of our team, you will assess patients' needs, develop tailored treatment plans, and collaborate with caregivers and healthcare professionals to ensure optimal...


  • Wichita Falls, Texas, United States Expert Health Care Full time

    Expert Healthcare is seeking a skilled Speech Language Pathologist to provide individualized therapy services to patients in their homes.As a Home Health Speech Language Pathologist, you will assess patients' needs, develop tailored treatment plans, and collaborate with caregivers and healthcare professionals to ensure optimal outcomes.You will conduct...


  • Wichita Falls, Texas, United States Walgreens Full time

    Customer Service Associate Role at WalgreensAs a Customer Service Associate at Walgreens, you will be responsible for delivering exceptional customer experiences, providing courteous and efficient checkout services, and recommending items for sale to customers. Your key responsibilities will include:Key Responsibilities:Model and deliver a distinctive and...


  • Wichita Falls, Texas, United States Waste Connections Full time

    Customer Service RepresentativeAt Waste Connections, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a crucial role in ensuring our customers receive exceptional service.Key Responsibilities:Work collaboratively with other departments to resolve customer disputes and...


  • Wichita Falls, Texas, United States MCI, LC Full time

    Job SummaryMCI, LC is seeking a highly reliable and customer-focused Customer Service Representative to support our inbound and outbound customer service and sales projects. In this role, you will work directly with customers to respond to inquiries, manage complaints, and troubleshoot customer service problems.About the RoleAs a Customer Service...


  • Wichita Falls, Texas, United States Boot Barn Full time

    Customer Experience Representative at Boot BarnWe are seeking a skilled Customer Experience Representative to join our team at Boot Barn. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and processing E-Commerce customer experience requests in a timely manner.Key...


  • Wichita Falls, Texas, United States Wichita Furniture, Inc. Full time

    Customer Service RepresentativeAt Wichita Furniture, Inc., we are seeking a highly motivated and friendly Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Respond promptly to customer inquiries via...