Patient Registration Coordinator

4 days ago


Portland, Oregon, United States Option Care Health Full time
Job Description Summary:

The Patient Registration Coordinator plays a critical role in the transition of patients onto Option Care services. This position is responsible for coordinating transition services with internal and external partners to ensure the accuracy and completeness of all required documentation, while providing exceptional customer service.

The Patient Registration Coordinator is responsible for proactively building strong relationships with referral sources, account managers, care transition coordinators, and internal nursing, pharmacy, and revenue cycle team members.

Key Responsibilities:
  1. Interact with external service providers and the Option Care Commercial Team to transition new patients onto service with Option Care.
  2. Coordinate the onboarding of referrals between different functional areas within Option Care, including Pharmacy, Nursing, Warehouse, and Revenue Cycle.
  3. Proactively maintain and grow relationships with referral sources and serve as a key point of contact and representative of Option Care.
  4. Communicate frequently with the Commercial team to provide updates on patient referral status and resolve any related issues.
  5. Collect, review, and complete applicable care transition documents, and participate in data collection as needed.
  6. Maintain confidentiality of patient and proprietary information, and observe legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
  7. Set up new patients on autopay, discuss copay assistance plans and foundation assistance plans, and transfer patients to the patient pay team if applicable to discuss FAA and other payment options.
Requirements:
  • High School Diploma with 1 year of customer service/account management experience or patient registration/revenue cycle management experience, or an Associate's Degree, LPN, or Pharm Tech license.
  • Experience establishing and maintaining relationships with individuals at all levels of the organization.
  • Experience providing customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction.
  • Basic PC skills, including email, Microsoft Word, Excel, and PowerPoint.
  • Experience in identifying operational issues and recommending process improvements.
  • Strong organization and planning skills.
Preferred Qualifications:
  • LPN, RD, or Pharm Tech licensure and/or experience.
  • Previous infusion medical billing/collections or intake/admissions experience.
Benefits:
  • 401k
  • Dental Insurance
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time off
  • Vision Insurance

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.



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