Patient Access Coordinator II

1 day ago

Portland, Oregon, United States Central City Concern Full time

Thank you for considering a career with Central City Concern.

Since its inception in 1979, Central City Concern (CCC) has been a trusted partner in the Portland community, dedicated to fostering meaningful, long-term transformations. Each year, we assist over 13,000 individuals facing or at risk of homelessness by providing affordable housing, comprehensive health care, addiction recovery services, and employment support. Through our integrated approach, CCC is committed to ending homelessness in Portland and empowering individuals to reach their fullest potential.

Position Available: We are currently seeking a Patient Access Coordinator II (On-Call) to join our dedicated team.

Location: Blackburn Primary Care Center

Schedule: Monday - Friday (8:00am - 5:00pm)

Reports To: Client Access Operations Manager

POSITION SUMMARY: The Client Access team at Central City Concern provides essential integrated services across various locations, including Blackburn, Evergreen Crossing, Imani, Old Town Clinic, Old Town Recovery Center, and River Haven. This role involves flexibility to support staffing needs across these sites.

The Patient Access Coordinator II plays a vital role as a bridge between patients and the clinical services offered by our integrated care team. This position requires a commitment to embodying the core values and mission of CCC, exercising discretion, diplomacy, and tact in all interactions with patients, visitors, and staff. Responsibilities include managing client registration and scheduling for medical and behavioral health services, including insurance verification, while overseeing front desk operations, client reception, phone communications, outreach calls, and various administrative tasks. Timely and professional communication with clients and staff is essential.

MINIMUM QUALIFICATIONS:

  1. Required: High school diploma or GED.
  2. Required: One (1) year of experience in a medical office or administrative support role, along with one (1) year of experience in medical insurance, authorizations, and referrals, or two (2) years in a high-volume public contact position with customer service experience and one (1) year in medical insurance, authorizations, and referrals.
  3. Required: Experience with electronic medical records.
PREFERRED QUALIFICATIONS:
  1. Associate's Degree or higher in a health or social service-related field.
  2. Medical background (CNA, MA, etc.).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  1. Greet and register patients for medical services.
  2. Engage with patients in a trauma-informed manner to collect necessary intake information.
  3. Verify patient demographics and insurance details.
  4. Confirm insurance eligibility and benefits for all payers using approved systems.
  5. Utilize problem-solving skills to minimize duplicate medical records.
  6. Maintain comprehensive knowledge of CCC services, community resources, and relevant healthcare regulations.
  7. Communicate clinic policies and procedures to patients effectively.
  8. Collaborate with major insurance providers to facilitate client intakes.
  9. Train backup personnel as needed.
  10. Assist in planning intake schedules with the Operations Manager.
  11. Serve as the primary contact for referrals from other agencies.
  12. Conduct off-site intakes as directed.
  13. Ensure compliance with regulatory forms and patient confidentiality.
  14. Assist patients with facility information and directions.
  15. Provide coverage for Client Access Specialist I as required.
  16. Adhere to all privacy regulations, including HIPAA and 42 CFR Part 2.
  17. Attend mandatory training sessions promptly.
  18. Perform additional duties as assigned.
SKILLS AND ABILITIES:
  1. General understanding of medical office operations.
  2. Proficient in computer applications, including Excel and Word, as well as Electronic Health Records.
  3. Knowledgeable in medical insurance processes.
  4. Typing skills of 30-45 wpm.
  5. Demonstrated reliability in attendance and performance.
  6. Ability to manage multiple tasks in a fast-paced environment.
  7. Strong customer relations and motivational interviewing skills.
  8. Exceptional interpersonal skills for conflict resolution.
  9. Advocacy skills to address patient concerns.
  10. Strong written and verbal communication abilities.
Central City Concern is an equal opportunity employer and complies with applicable laws regarding the consideration of criminal backgrounds for employment purposes. We are committed to creating a diverse environment and are proud to be an equal opportunity employer.

Central City Concern does not discriminate against employees or applicants based on inquiries regarding pay or discussions about compensation.

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