Parts Team Lead

8 hours ago


Memphis Tennessee, United States Great Dane LLC Full time
About the Role

The Parts Team Lead is a critical member of our team at Great Dane LLC, responsible for ensuring the efficient coordination of branch retail trailer parts and accessory inventory. This role requires a high level of customer service and communication skills, as well as the ability to accurately identify OEM parts and resolve customer issues.

Key Responsibilities
  • Customer Service and Support: Provide excellent customer service and communication to resolve technical issues and meet customer needs.
  • Inventory Coordination: Accurately identify OEM parts based on product specifications, VIN numbers, microfiche, and paper files.
  • Issue Resolution: Investigate and resolve customer issues regarding part verification and delivery.
  • Training and Development: Participate in training programs and assist in the development of parts associates.
  • Inventory Management: Participate in cycle counts and inventory management activities to ensure accurate inventory levels.
  • Shop Maintenance: Maintain a clean, safe, and organized work area.
  • Delivery and Transportation: Safely drive company vehicles to deliver parts and products to customers.
Requirements
  • Experience: Minimum of 2 years' experience in a parts department.
  • Communication Skills: Ability to maintain effective working relationships with management, mechanics, customers, and vendors.
  • Physical Demands: Ability to work with hands to perform organization of inventory, use of power tools, and driving of company vehicles.
  • Technical Skills: Proficient with computers, data entry, and Microsoft Office Suite (Word, Excel, Outlook).
  • Physical Abilities: Ability to lift up to 50 lbs and assist with installing, loading/unloading of parts.
  • Education: High school diploma or equivalent required.
About Great Dane LLC

Great Dane LLC is a leading manufacturer of dry-freight vans, refrigerated trailers, and flatbeds with 10 manufacturing facilities and 20 service centers throughout the United States. We are committed to providing innovative products and exceptional services that help our customers and employees succeed.

Why Work for Us?

At Great Dane LLC, we offer a rewarding workplace rooted in core values of safety, leadership, integrity, quality, and passion. Every employee has opportunities to learn, grow, succeed, and be engaged in a collaborative environment. We offer competitive compensation, benefits, and retirement programs, as well as tuition reimbursement and paid holidays and vacation.


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