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Housekeeping Team Lead

2 months ago

Memphis, Tennessee, United States Summit Management Services Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Summit Management Services. As a Housekeeping Supervisor, you will be responsible for leading and managing the housekeeping team to ensure impeccable cleanliness, organization, and guest satisfaction.

Key Responsibilities
  • Team Leadership and Supervision: Supervise and lead the housekeeping staff, including room attendants, housekeeping supervisors, and cleaners. Schedule shifts, assign tasks, and conduct regular inspections to ensure quality standards are met.
  • Operational Oversight: Oversee daily housekeeping operations, ensuring rooms, public areas, and back-of-house spaces are maintained to our high standards. Monitor inventory levels and ensure adequate supplies are available for housekeeping tasks.
  • Quality Assurance: Set and maintain high cleanliness and hygiene standards throughout the hotel premises. Conduct regular inspections to ensure adherence to cleanliness protocols and promptly address any deficiencies.
  • Training and Development: Train new housekeeping staff on cleaning procedures, safety protocols, and customer service standards. Provide ongoing coaching and support to improve team performance and efficiency.
  • Guest Satisfaction: Respond promptly and effectively to guest requests, inquiries, and complaints related to housekeeping services. Strive to enhance guest satisfaction by maintaining a clean and comfortable environment.
Requirements
  • 3 years of Housekeeping Experience including supervisory training/experience
  • Proven experience in a housekeeping management or supervisory role within the hospitality industry
  • Strong leadership and team management skills with the ability to motivate and develop a team
  • Knowledge of housekeeping procedures, cleaning techniques, and use of cleaning equipment
  • Excellent organizational and time-management abilities to handle multiple tasks efficiently
  • Proficiency in using housekeeping management software or similar systems is beneficial
Benefits
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
EEOC Statement

Summit Management Services is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information. In accordance with applicable federal, state, and local laws, we do not discriminate based on these factors. Summit Management Services fully supports the principles of equal employment opportunity and is dedicated to maintaining a diverse and inclusive workforce.