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Customer Service Representative

2 months ago

Myrtle Beach, South Carolina, United States Classic Collision Inc Full time
{"title": "Customer Service Representative", "description": "Job Summary

Classic Collision Inc is seeking a highly skilled Customer Service Representative to join our team in Myrtle Beach. As a key member of our customer experience team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Responsibilities
  • Provide prompt and professional service to customers via phone and in-person
  • Explain and educate customers on the repair process, including insurance claim information and processes
  • Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes
  • Coordinate rental car and tow companies to provide one-stop service to customers
  • Ensure all vehicles are delivered to customers by the assigned service advisor or designated backup teammate
  • Assist with customer communication throughout the repair process
  • Monitor DRP assignments, estimate/repair appointments, and capture rates of assignments
  • Follow up on all DRP assignments present and past to maintain sales for the center
  • Maintain DRP logbooks and Enterprise ARMS daily
  • Secure proper payments
  • Assist with reconciling invoices to payables report daily and monthly (as applicable)
  • Ensure all customer comfort items are always fresh and available for customers, as well as maintaining the customer waiting area
  • Perform other administrative tasks and duties as required to successfully meet the needs of the business
Qualifications
  • Must be at least 18 years of age
  • Previous experience in customer service, sales, or other related fields is preferred
  • Must have a valid driver's license and be eligible for coverage under company insurance policy
  • Effective communication (written and verbal) and interpersonal skills are required
  • Organization and multi-tasking skills, good time management, and the ability to adapt easily to a fast-paced environment
Behaviors/Competencies
  • Integrity - Respect and accountability at every level and every interaction
  • Customer Service - Provide the highest level of customer service while building customer satisfaction and retention
  • Innovation - Develops and displays innovative approaches and ideas to our business
  • Teamwork - Contributes to building a positive team spirit and supports everyone's efforts to succeed
Physical & Environmental

While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms, and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Classic Collision Inc is an Equal Opportunity Employer. As an equal opportunity employer, Classic Collision Inc does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Classic Collision Inc is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please contact us.

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