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Customer Service Representative

2 months ago

Myrtle Beach, South Carolina, United States Bluegreen Vacations Full time
{"Job Title": "Welcome Center Representative", "Job Summary": "We are seeking a highly skilled and customer-focused Welcome Center Representative to join our team at Bluegreen Vacations. As a key member of our resort staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience for all visitors.

Responsibilities:

* Greet and welcome guests, providing information and assistance as needed
* Manage guest services, including booking tours, creating reservations, and updating client accounts
* Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner
* Collaborate with internal teams to ensure seamless guest experiences
* Maintain accurate records and reports, ensuring compliance with company policies and procedures

Requirements:

* High school diploma or equivalent
* 6 months of client services and customer support experience (preferred)
* Proficiency in MS Office

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

At Bluegreen Vacations, we are committed to providing a work environment that is inclusive, respectful, and supportive of all employees. We are an equal opportunity employer and welcome applications from diverse candidates.

Please note that this job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job holder.

External only: Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW", "Benefits": "We offer a comprehensive benefits package, including:

* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Retirement plan
* Tuition reimbursement
* Vision insurance

Schedule:

* 8 hour shift
* Day shift
* Holidays
* Weekend availability

Experience:

* High school diploma or equivalent
* Client Services & Customer Support: 6 months (Preferred)
* MS Office

Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation (\"Bluegreen\") as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.

External only: Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW", "Language": "en-US"}