Customer Engagement Specialist

2 weeks ago

Ithaca, New York, United States Tompkins Financial Full time
Position Overview


The role is designed to facilitate the smooth and precise transaction processing and customer service operations within the Company branch, adhering to all established policies and procedures.

This position also encompasses oversight of security measures and compliance protocols within the unit, ensuring adherence to operational guidelines and effective communication with relevant personnel.

The individual will be expected to fulfill the responsibilities of both a Teller and a Customer Service Representative.


Key Responsibilities
  • Assist customers at a designated teller station by executing a variety of transactions in line with Company procedures.
  • Conduct balancing and maintenance of the branch and responsible offsite ATM(s) as necessary.
  • Provide assistance to customers by addressing inquiries and facilitating access to specialized services from other Company departments.
  • Respond to requests related to specific areas of expertise or customer inquiries within established time frames and Company policies.
  • Complete necessary documentation and perform point-of-sale processing for all types of new accounts, including loans and deposits.
  • Proactively seek new business opportunities from existing and potential customers.
  • Deliver sales information promptly to ensure inclusion in monthly and year-to-date sales performance reports.
  • Offer safe deposit box services to customers.
  • Maintain comprehensive knowledge of the features and benefits of all Company products and services.
  • Provide periodic reports to the Teller Supervisor and other unit supervisors, as well as relevant groups or individuals.
  • May require registration with the Nationwide Mortgage Licensing System and Registry (NMLS) to assist with consumer and residential lending processes.
  • Act as the supervisor on duty in the absence of the Assistant Branch Manager and/or Branch Manager.
  • Work on Saturdays as required, including opening and closing the branch, office, and/or vaults under dual control, and setting alarms as necessary.
  • May be required to support other Company branch locations as needed.
  • Assist the team as required.
  • Perform all other duties as assigned.

Qualifications
  • High School Diploma or GED.
  • A minimum of two (2) years of experience in a related role (customer service/sales); banking experience is preferred.
  • Proficient in the sales process, with the ability to identify and recommend products and achieve referral goals.
  • Strong interpersonal and communication skills (both oral and written).
  • Demonstrated excellence in customer service skills.

Benefits
  • Medical
  • Dental
  • Vision
  • 401(k) Match
  • Profit Sharing
  • Paid Time Off
  • 11 Holidays
  • Tuition Reimbursement
  • Free Parking throughout Tompkins Community Bank
  • Employee Referrals

EEO Statement

Tompkins is dedicated to maintaining a policy of Equal Employment Opportunity ("EEO") for all team members and applicants, fostering a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status, or any status protected by federal, state, or local law.


Pay Range
USD $21.50 /Hr.

#J-18808-Ljbffr

  • Bird Engagement Specialist

    7 days ago

    Ithaca, New York, United States Cornell University Full time

    Bird Engagement Specialist - Lab of Ornithology at Cornell UniversityWe are seeking a dedicated individual to support the marketing and communication efforts for our Bird Academy online learning platform and related projects. As a Bird Engagement Specialist, you will play a key role in inspiring people of all ages and backgrounds to learn more about birds,...

  • Voter Engagement Specialist

    17 hours ago

    Ithaca, New York, United States The Outreach Team Full time

    Job DescriptionJob Summary:The Outreach Team is seeking a highly motivated and passionate individual to join our team as a Voter Registration Canvasser. As a key member of our team, you will play a critical role in engaging with the public, registering voters, and promoting democracy in our communities.Key Responsibilities:Engage with the public in a...

  • Retail Customer Support Specialist

    2 weeks ago

    Ithaca, New York, United States Ollie's Bargain Outlet, Inc. Full time

    Position Title: Customer Service AssociateDepartment: Store OperationsReports To: Team LeadersEmployment Status: Non-ExemptPosition Summary:The Customer Service Associate plays a vital role in enhancing the shopping experience for customers while ensuring the store remains inviting and well-organized. This position encompasses a variety of responsibilities...

  • Healthcare Customer Service Specialist

    2 weeks ago

    Ithaca, New York, United States Cayuga Health System Full time

    Job OverviewHealthcare Customer Service Specialist - Cayuga Health SystemCayuga Health System is a premier healthcare provider dedicated to enhancing the health and wellness of the communities we serve. Our mission is to deliver exceptional healthcare through a team of dedicated professionals who are committed to clinical excellence and innovation. We offer...

  • Healthcare Customer Service Specialist

    2 weeks ago

    Ithaca, New York, United States Cayuga Health System Full time

    Healthcare Customer Service Specialist Cayuga Health System and its affiliates stand as the foremost healthcare provider in the region, dedicated to delivering integrated health services that enhance the well-being of our communities. Our mission is supported by a team of exceptional professionals who are committed to advancing clinical innovations and...

  • Healthcare Customer Service Specialist

    2 weeks ago

    Ithaca, New York, United States Cayuga Health System Full time

    Job OverviewHealthcare Customer Service SpecialistCayuga Health System is a premier healthcare provider dedicated to enhancing the health and well-being of the communities we serve. Our team is composed of exceptional professionals committed to delivering outstanding healthcare services through innovative practices and state-of-the-art facilities. We...

  • Retail Customer Support Specialist

    2 weeks ago

    Ithaca, New York, United States Ollie's Bargain Outlet, Inc. Full time

    Position Title: Customer Service AssociateDepartment: Store OperationsReports To: Team LeadersEmployment Status: Non-ExemptPosition Summary:The Customer Service Associate plays a vital role in enhancing customer satisfaction and ensuring the store's overall presentation. This position is accountable for delivering exceptional customer service, managing...

  • Veterinary Customer Service Specialist

    2 weeks ago

    Ithaca, New York, United States VCA Animal Hospitals Full time

    Position Overview:We are looking for a dedicated Full-time Client Service Specialist with experience in veterinary practices to enhance our operations.At VCA Animal Hospitals, our mission is clear – ensuring the health of your pet is our utmost priority, and delivering exceptional service is our commitment.With every interaction, we strive to surpass the...

  • Healthcare Customer Service Specialist

    2 weeks ago

    Ithaca, New York, United States Cayuga Health System Full time

    Position Overview:The Healthcare Customer Service Specialist role at Cayuga Health System is integral to our mission of delivering exceptional health services. This position combines clinical and administrative responsibilities, ensuring that our patients receive comprehensive care and support.Key Responsibilities:As a Clinical Support Coordinator, you...

  • Retail Sales and Operations Specialist

    7 days ago

    Ithaca, New York, United States Salvation Army - ARC Full time

    Job OverviewThe Retail Sales and Operations Specialist will engage in a diverse range of responsibilities within the retail and production sectors. This role is essential in fostering a welcoming and supportive atmosphere while ensuring positive interactions with customers. The Specialist will contribute to the overall store functionality as needed, managing...

  • Retail Customer Support Specialist

    2 weeks ago

    Ithaca, New York, United States Ollie's Bargain Outlet, Inc. Full time

    Position Title: Customer Service AssociateDepartment: Store OperationsReports To: Team LeadersEmployment Status: Non-ExemptRole Overview:The Customer Service Associate plays a vital role in enhancing customer satisfaction and maintaining the overall aesthetic of the store. This position is accountable for delivering exceptional customer service, effective...

  • Nutritional Specialist

    1 week ago

    Ithaca, New York, United States Cayuga Health System Full time

    Job OverviewNutritional Specialist - Per Diem - DaysLaunch your career in the healthcare sector with us! No prior experience is necessary—enjoy practical training and certification opportunities that facilitate your professional advancement in a vibrant and fulfilling environment. Join Cayuga Health as a Nutritional Specialist - NO EXPERIENCE...

  • Customer Relations Specialist

    7 days ago

    Ithaca, New York, United States Cornell University Full time

    The Cornell University College of Veterinary Medicine (CVM) is seeking a dedicated Client Services Representative to enhance the operations at the Cornell University Hospital for Animals (CUHA). The ideal candidate should have a genuine passion for both people and animals, possess outstanding communication abilities, and demonstrate exceptional...

  • CT Imaging Specialist

    2 weeks ago

    Ithaca, New York, United States Stability Direct Full time

    Join Our Team as a CT Imaging SpecialistStability Direct is seeking a dedicated CT Imaging Specialist to enhance our healthcare team. The successful candidate will be tasked with conducting a variety of CT imaging procedures, including biopsies and Interventional CT, while ensuring patient safety and adherence to radiation protocols.Key...

  • Custodial Support Specialist

    1 week ago

    Ithaca, New York, United States Cornell University Full time

    Position Overview:As a Custodial Support Specialist, you will be responsible for the comprehensive and meticulous upkeep of various facilities, ensuring a clean and welcoming environment for all users.Key Responsibilities:- Perform detailed custodial maintenance across designated areas.- Provide event support to ensure seamless operations during activities.-...

  • Store Sanitation Specialist

    2 weeks ago

    Ithaca, New York, United States HomeGoods Full time

    Company Overview: Join a leading retailer dedicated to providing a clean and welcoming shopping experience.Position Summary: As a Store Sanitation Specialist, your role will encompass the following responsibilities:Maintain Cleanliness: Ensure that the store environment is kept tidy and organized at all times.Adhere to Standards: Follow all cleanliness,...

  • Healthcare Support Specialist

    2 weeks ago

    Ithaca, New York, United States Cayuga Health System Full time

    Position OverviewHealthcare Support Specialist / Patient Services CoordinatorCayuga Health System stands as a pillar in the healthcare community, dedicated to delivering comprehensive health services that enhance the well-being of the populations we serve. Our mission is rooted in providing exceptional healthcare, which is made possible by our team of...

  • Retail Sanitation Specialist

    2 weeks ago

    Ithaca, New York, United States HomeGoods Full time

    Company Overview: HomeGoods is dedicated to providing an exceptional shopping experience by offering a wide range of quality home goods.Position Summary: As a Retail Sanitation Specialist, your responsibilities will include:Merchandise Preparation: Efficiently process and ready products for display on the sales floor.Store Maintenance: Engage in store...

  • Customer Relations Specialist

    7 days ago

    Ithaca, New York, United States Cornell University Full time

    The Cornell University College of Veterinary Medicine (CVM) is in search of a Client Services Representative to enhance the operations at the Cornell University Hospital for Animals (CUHA). The ideal candidate should possess a genuine passion for both people and animals, along with exceptional communication abilities, strong organizational skills, and a...

  • Hyperbaric Oxygen Therapy Specialist

    2 weeks ago

    Ithaca, New York, United States Cayuga Health System Full time

    Job OverviewPosition: Hyperbaric Oxygen Therapy Specialist - Full TimeCayuga Health System is recognized as a premier healthcare provider, dedicated to enhancing the health and wellness of the communities we serve. Our organization is committed to delivering exceptional healthcare through a team of skilled professionals who are engaged in clinical...