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Veterinary Customer Service Specialist

2 months ago

Ithaca, New York, United States VCA Animal Hospitals Full time
Position Overview:

We are looking for a dedicated Full-time Client Service Specialist with experience in veterinary practices to enhance our operations.

At VCA Animal Hospitals, our mission is clear – ensuring the health of your pet is our utmost priority, and delivering exceptional service is our commitment.

With every interaction, we strive to surpass the expectations of pet owners.

We seek a friendly yet highly professional "service champion" to assist us in fulfilling our mission to our clients and their beloved pets.

Why Your Role Matters:

As the initial point of contact at VCA, the Client Service Specialist establishes the atmosphere of the practice, fostering trust and confidence in our capabilities.

The CSR is integral to the hospital's functionality and is accountable for:

Key Responsibilities:
  • Providing exceptional customer service, including welcoming visitors, managing phone calls, and directing clients and their pets to examination areas.
  • Coordinating and confirming appointments.
  • Making outbound calls for follow-ups and reaching out to potential clients.
  • Communicating and clarifying fees, including processing payments.
  • Advising on, selecting, and acquiring products and services, including prescriptions.
  • Responding to inquiries regarding products and services, including educating clients on general animal care and non-medical pet management (e.g., heartworm prevention, house training, and flea & tick management).
  • Maintaining medical records, charts, reports, and correspondence.
  • Ensuring the hospital environment is tidy and organized at all times—both indoors and outdoors.
Benefits:

We provide competitive compensation along with a comprehensive benefits package, which includes medical, dental, vision coverage, paid vacation/sick days, a 401(k) plan, generous employee pet discounts, and more.

This position description outlines the general nature and level of work expected. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required of associates in this role.

Management reserves the right to modify the job description or require additional tasks to be performed as circumstances change (e.g., emergencies, personnel changes, workload fluctuations, or technological advancements).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.