Lead Territory Retail Sales Representative

2 weeks ago


Grand Prairie, Texas, United States Asurion Full time

About the Role:

We are seeking a highly motivated and experienced Lead Territory Retail Sales Representative to join our team at Asurion. As a key member of our sales team, you will be responsible for leading a team of remote technicians to provide exceptional customer service and drive sales growth.

Key Responsibilities:

  • Lead a team of remote technicians to provide on-site diagnosis and repair of consumer electronics
  • Confer with customers to determine the nature of problems or to explain repairs
  • Disassemble and repair or replace defective components and wiring using hand tools
  • Fix devices, process cracked glass, and test devices before and after repairs
  • Travel to meet with customers in their homes or places of business
  • Bring sales experience to consistently sell the Connected Home product and provide exceptional customer service
  • Learns and applies the details of the Connected Home product and offers protection/tech support solutions to customers
  • Drives sales and customer service metrics by motivating remote technicians and providing consistent feedback
  • Trains and develops remote tech team members
  • Ensures daily coverage for remote jobs and escalates issues to the district manager
  • Responsible for ensuring jobs are assigned to technicians
  • Point of contact for dispatched technicians and district manager
  • Deploys new processes and ensures legal and safety protocols are in place in vans
  • Ensures all vans have appropriate tools and equipment to perform duties
  • Manages market operational KPIs and drives results
  • Ensures inventory availability and collaboration with Store Leader
  • Accountable for inventory handled by RTs in your market
  • Attends weekly readouts with Operational leadership
  • Manages We Come to You program for markets

Requirements:

  • Customer/Client Focus
  • Initiative
  • Teamwork Orientation
  • Communication Proficiency
  • Electronic Repair Proficiency
  • Upselling Products
  • Technical Aptitude
  • Troubleshooting

What We Offer:

Competitive pay and benefits, including health, dental, and vision

Retirement savings plan

Paid time off

Continuing education support

Ongoing training to grow your skills

About Asurion:

Asurion has been a leader in innovation for over 25 years, creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have, and protection of their devices to ensure they quickly get a replacement or repair if anything goes wrong.



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