Cleanliness and Guest Experience Ambassador
1 week ago
Conrad Hotels & Resorts is a luxurious hospitality brand offering exceptional service in the ever-evolving Nashville hospitality industry.
Estimated Salary Range:$45,000 - $60,000 per yearBased on experience and qualifications.
Job OverviewWe are seeking a skilled Lobby/Public Space Attendant to maintain the cleanliness and order of our hotel's public areas, ensuring an exceptional guest experience.
Responsibilities:- Clean and maintain the lobby, public restrooms, executive offices, and other public spaces.
- Ensure the fitness center and elevators are serviced daily.
- Serve as a point of contact for guests and staff, providing excellent customer service and addressing any concerns or issues promptly.
- Maintain a high standard of appearance and grooming, including wearing a correct nametag and uniform when working.
- Anticipate guest needs and demonstrate sensitivity and responsiveness to ensure complete guest satisfaction and repeat business.
- Minimum 1 year of housekeeping/cleaning experience.
- Minimum 1 year of hotel experience.
- Excellent time management skills and ability to work in a fast-paced environment.
- Passion for hospitality and customer service focused.
- Able to maintain 4-diamond level of service and communicate effectively with guests, supervisors, and coworkers.
- Ability to lift equipment or furniture weighing up to 50 lbs. and stand for extended periods.
- 401k plan with company match after 90 days.
- Medical, dental, and vision insurance options.
- Employee Assistance Program (EAP).
- Flexible Spending Account (FSA).
- Paid Time Off.
- Hilton Honors Team Member Discounts.
- Northwood Hospitality Discounts.
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