Luxury Hotel Concierge

7 days ago


Nashville, Tennessee, United States Northwood Hospitality Full time

As a highly skilled and experienced host/hostess, you will be the face of our esteemed luxury hotel in Nashville. Your exceptional communication skills, warm demeanor, and attention to detail will ensure that every guest feels welcome and valued.

About Us

We are Northwood Hospitality, a renowned leader in the hospitality industry. Our Conrad Nashville hotel is a luxurious retreat where guests can experience the epitome of urban sophistication and refined elegance. We pride ourselves on providing top-tier service, standout amenities, and thoughtfully curated partnerships that elevate the guest experience.

Job Summary

The host/hostess plays a vital role in creating a seamless and successful guest experience. You will be responsible for greeting and seating guests in a positive and friendly manner, anticipating their needs, and responding with a sense of urgency. You will also bid farewell to all guests upon departing and extend an invitation to return soon.

Key Responsibilities:
  • Greet and seat guests in a welcoming and efficient manner
  • Anticipate guests' needs and respond promptly
  • Bid farewell to guests and invite them to return
  • Oversee daily restaurant reservations and pre-seating assignments
  • Answer restaurant telephones courteously and efficiently
  • Manage allergens, handwritten birthday cards, special requests, name usage, and return guest recognition
  • Perform opening and closing duties as assigned
  • Rotate to other Food & Beverage outlets/venues as necessary
  • Maintain cleanliness of work area and stock of necessary materials
Required Skills and Qualifications

To be considered for this role, you should have 6+ months of experience in a hotel, restaurant, or catering facility of similar caliber. You should possess basic knowledge of restaurant operations, experience in fast-paced high-volume environments, and excellent customer service skills. You must be able to read, write, and speak fluent English, and have a flexible schedule that includes days, nights, weekends, and holidays. A ServSafe and TABC license is also required.

Benefits
  • 401k after 90 days with company match up to 3%
  • Medical, Dental, and Vision benefits eligible after 60 days
  • Employee Assistance Program (EAP)
  • Flexible Spending Account (FSA)
  • Awesome Paid Time Off policy
  • Hilton Discounts Worldwide
  • Northwood Hospitality Discounts
  • Free Parking

We offer a competitive salary range of $40,000 - $55,000 per year, based on experience.



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