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Veterinary Front Desk Coordinator

2 months ago

Arlington, Virginia, United States Mission Veterinary Partners Full time

Job Summary:

The Veterinary Front Desk Coordinator is a key member of our team, responsible for providing exceptional client service and support to our veterinarians, technicians, and other staff members. This role requires a high level of communication skills, computer literacy, and the ability to handle payment and financial issues.

Responsibilities:

  • Client Service:
    • Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
    • Answer client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
  • Scheduling and Communication:
    • Schedule appointments and surgeries according to hospital scheduling guidelines and make surgery and appointment confirmation calls.
    • Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
  • Financial Management:
    • Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients.
    • Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
  • Administrative Tasks:
    • Verify the eligibility of clients with charge accounts.
    • Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records.
    • Fulfill prescriptions refill forms and provide routine administrations instructions to clients.
  • Product Sales and Advice:
    • Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications:

  • Demonstrated commitment to our core values.
  • Computer knowledge required- keyboarding and use of communication tools.
  • Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
  • Must have excellent spelling and grammar.
  • Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.

What We Offer:

  • A dynamic and supportive team environment where collaboration and compassion are valued.
  • Opportunities for growth and advancement within our rapidly expanding practice.
  • Competitive compensation and benefits package, including medical, dental, and vision coverage.
  • 401K plan with company match.