Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused Receptionist to join our team at Symphony Pointe, a luxury senior living community. As a Receptionist, you will be the first point of contact for our residents, families, and staff, providing exceptional customer service and support.
Key Responsibilities- Customer Service: Answer telephones in a timely manner, transfer calls, and take messages as needed.
- Front Desk Operations: Greet visitors and guests, answer questions, and provide information about our community.
- Activity Coordination: Assist with leading activities for our residents, ensuring a engaging and enjoyable experience.
- Service Coordination: Provide service to residents and staff by coordinating services, solving problems, and maintaining constructive relationships.
- Clerical Duties: Perform administrative tasks, such as data entry, filing, and maintaining records, as assigned by the General Manager.
- Facility Maintenance: Maintain the cleanliness and organization of the reception desk and common areas.
- Transportation Coordination: Arrange transportation for residents to appointments and outings.
- Adherence to Policies: Follow all Company policies and procedures outlined in the Policies and Procedures Manual and Employee Handbook.
- Strong Communication Skills: Possess excellent English communication skills to interact with residents and colleagues.
- Flexibility: Be available to work scheduled hours, including weekends, as needed.
- Competitive Compensation: Receive a competitive compensation package.
- Benefits Package: Enjoy a comprehensive benefits package, including dental, vision, and life insurance.
- 401(k) Matching: Participate in a 401(k) plan with a 50% match up to 6% of your contributions.
- PTO Accrual: Accrue paid time off from day one.
- Employee Assistance Program: Access a free employee assistance program.
- Tuition Reimbursement: Receive tuition reimbursement and licensure/certification coverage.
- Free Meals: Enjoy free meals during your shift.
- Legal Services: Receive legal services to draft a will, power of attorney, or living trust.
- Membership Discounts: Enjoy membership discounts.
- Referral Bonuses: Receive referral bonuses.
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