Customer Service Representative

6 days ago


Key West, Florida, United States The Sherwin-Williams Company Full time
Job Summary

The Sherwin-Williams Company is seeking a highly motivated and customer-focused Customer Service Specialist to join our retail team. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide excellent customer service to ensure high levels of customer satisfaction and loyalty.
  • Sales: Meet or exceed sales goals by presenting products and services to customers, answering questions, and making recommendations.
  • Product Knowledge: Stay up-to-date on product features, benefits, and applications to provide expert advice to customers.
  • Store Operations: Maintain a clean and organized store environment, including the sales floor, warehouse, and equipment.
  • Inventory Management: Assist with inventory control procedures, including receiving, stocking, and rotating products.
  • Teamwork: Collaborate with colleagues to achieve sales goals, share knowledge, and support each other in providing excellent customer service.
Requirements
  • Age: Must be at least 18 years old.
  • Authorization: Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Physical Demands: Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Availability: Must be willing to work all scheduled hours, which may include evenings and weekends.
Preferred Qualifications
  • Driver's License: Have a valid, unrestricted Driver's License.
  • Education: Have at least a High School diploma or GED.
  • Experience: Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Language Skills: Ability to read, write, comprehend, and communicate in more than one language.


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