Customer Service Representative

5 days ago


Key West, Florida, United States Hilton Hotels & Resorts Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Hilton Hotels & Resorts. As a Front Desk Associate, you will play a critical role in delivering exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities:

  • Assist Guest Service Agents in checking in and checking out guests
  • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner
  • Work collaboratively with the Front Desk team to maintain a high level of guest satisfaction
  • Stay up-to-date on hotel policies, procedures, and services to ensure accurate information is provided to guests

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Strong problem-solving skills and attention to detail
  • Previous experience in a customer-facing role, preferably in the hospitality industry

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment


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