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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Hilton Hotels & Resorts. As a Front Desk Associate, you will play a critical role in delivering exceptional guest service and ensuring a seamless experience for our valued customers.
Key Responsibilities:
- Assist Guest Service Agents in checking in and checking out guests
- Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner
- Work collaboratively with the hotel team to ensure a smooth and efficient guest experience
- Maintain accurate records and reports, ensuring compliance with hotel policies and procedures
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and conflict resolution skills
- High school diploma or equivalent required
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
