Customer Service Representative

3 weeks ago


Elizabethtown, North Carolina, United States Adecco US, Inc. Full time

Adecco US, Inc. is seeking a dedicated Customer Service Representative for a local business in the area.

Key Responsibilities:

  • Respond to customer inquiries regarding products, warranties, services, and order status.
  • Ensure customer satisfaction and compliance with regulations, contracts, and company standards.
  • Process and coordinate customer orders from pricing requests to completion, ensuring accuracy and compliance.
  • Provide timely and accurate responses to inquiries related to delivery, pricing, commissions, and product details.
  • Collaborate internally to address questions, concerns, and issues, ensuring seamless customer service.
  • Review contract and purchase orders to meet customers' quality requirements.
  • Proactively identify and resolve potential issues to ensure smooth operations.
  • Clear holds on orders as necessary to facilitate timely processing.
  • Serve as a resource on customer order processing and service procedures.
  • Maintain records, reports, and systems to track customer interactions and orders.
  • Support cross-functional teams such as operations and engineering to enhance customer satisfaction.
  • Assist in training new associates on customer service procedures and standards.
  • Contribute to growth initiatives such as updating CRM systems, contacting prospective customers, and supporting sales efforts.

Requirements:

  • Associate Degree in Business or related field preferred.
  • 2-5 years of experience in a customer-facing role, preferably in a similar industry.
  • Strong understanding of customer service principles, practices, and policies.
  • Familiarity with Fortive products, marketing programs, or customer-specific requirements is advantageous.
  • Excellent oral and written communication skills with a professional and pleasant phone manner.
  • Ability to converse fluently in English; additional language skills are a plus.
  • Proficiency in MS Office (Word, Excel, Outlook) and internet applications.
  • High attention to detail and accuracy in all work activities.

Pay Details: $17.00 per hour

Benefits: Medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.



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