Customer Experience Representative
3 weeks ago
Dunkin', a leading brand in the quick-service industry, is seeking a Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for delivering exceptional guest experiences, preparing products according to operational and quality standards, and serving them with enthusiasm in a fast-paced environment.
Responsibilities:
Team Collaboration
- Work collaboratively with colleagues to ensure seamless service delivery
- Respond positively to feedback and coaching to enhance performance
- Communicate effectively with team members to meet guest needs
- Adapt to changing priorities and execute multiple tasks efficiently
Operational Excellence
- Provide outstanding guest service, ensuring a positive experience
- Resolve guest complaints and concerns in a professional manner
- Follow established brand standards, recipes, and systems to maintain consistency
- Comply with safety, food safety, and sanitation guidelines to ensure a clean environment
Profitability
- Execute restaurant standards and marketing initiatives to drive sales
- Process transactions accurately and efficiently using point-of-sale systems
- Prepare and deliver products according to brand standards, ensuring quality and presentation
Requirements and Qualifications
- Fluency in English
- Basic computer skills, including familiarity with point-of-sale systems
- Ability to count money and make change accurately
- Able to operate restaurant equipment, meeting minimum age requirements
What We Offer
As a valued member of our team, you can expect a competitive compensation package, including an estimated annual salary of $35,000. In addition, you will enjoy opportunities for career growth and development, flexible scheduling, and a comprehensive benefits program. Join our dynamic team and be part of a company that is passionate about delivering exceptional guest experiences.
Apply Today
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