Customer Experience Representative

3 weeks ago


Elizabethtown, Kentucky, United States Dunkin' Full time

Dunkin', a leading brand in the quick-service industry, is seeking a Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for delivering exceptional guest experiences, preparing products according to operational and quality standards, and serving them with enthusiasm in a fast-paced environment.

Responsibilities:

Team Collaboration

  • Work collaboratively with colleagues to ensure seamless service delivery
  • Respond positively to feedback and coaching to enhance performance
  • Communicate effectively with team members to meet guest needs
  • Adapt to changing priorities and execute multiple tasks efficiently

Operational Excellence

  • Provide outstanding guest service, ensuring a positive experience
  • Resolve guest complaints and concerns in a professional manner
  • Follow established brand standards, recipes, and systems to maintain consistency
  • Comply with safety, food safety, and sanitation guidelines to ensure a clean environment

Profitability

  • Execute restaurant standards and marketing initiatives to drive sales
  • Process transactions accurately and efficiently using point-of-sale systems
  • Prepare and deliver products according to brand standards, ensuring quality and presentation

Requirements and Qualifications

  • Fluency in English
  • Basic computer skills, including familiarity with point-of-sale systems
  • Ability to count money and make change accurately
  • Able to operate restaurant equipment, meeting minimum age requirements

What We Offer

As a valued member of our team, you can expect a competitive compensation package, including an estimated annual salary of $35,000. In addition, you will enjoy opportunities for career growth and development, flexible scheduling, and a comprehensive benefits program. Join our dynamic team and be part of a company that is passionate about delivering exceptional guest experiences.

Apply Today



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