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Front Desk Representative
2 months ago
At Sheraton San Diego Hotel and Marina, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will play a vital role in setting the tone for their stay and ensuring a seamless and enjoyable experience.
Key Responsibilities:- Greet and Welcome Guests: Provide a warm and friendly first impression to our guests, ensuring they feel welcome and valued.
- Registration and Check-in/Check-out: Register guests into our computer system, verify reservation details, and process payments in a timely and efficient manner.
- Cash Handling and Financial Management: Handle cash and balance the cash drawer, maintaining accurate financial records and adhering to hotel policies and procedures.
- Guest Information and Services: Provide guests with information about hotel facilities, local attractions, and services, ensuring they have a comprehensive understanding of our offerings.
- Problem Resolution and Guest Satisfaction: Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction and maintain a positive reputation for our hotel.
- Knowledge and Training: Maintain extensive knowledge of the hotel's services, facilities, and the local area, and participate in ongoing training and development to enhance skills and knowledge.
- Teamwork and Collaboration: Work cohesively with the team, supporting management and collaborating professionally with co-workers to achieve common goals and objectives.
We offer a competitive pay rate of $19.70 per hour and a comprehensive benefit package, including health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistant program, and food provided. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
Equal Opportunity Employer: Sheraton San Diego Hotel and Marina is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all.
