Patient Services Associate II

3 days ago


Gloucester City, New Jersey, United States Jefferson Health Full time
Job Summary

The Patient Services Associate II plays a vital role in enhancing the patient experience by providing exceptional customer service and support in a fast-paced healthcare environment. This position requires strong communication and interpersonal skills, as well as the ability to work effectively in a team setting.

Key Responsibilities
  • Process patient arrivals and departures, ensuring a smooth and efficient flow of patients to examination rooms.
  • Obtain pre-certifications and pre-authorizations for procedures, verifying insurance and patient demographic information.
  • Interact with patients, visitors, and staff in a professional and courteous manner, providing exceptional customer service.
  • Support the delivery of high-quality patient care by maintaining accurate and up-to-date patient records.
  • Escalate patient and provider concerns as necessary, ensuring timely resolution and maintaining a positive patient experience.
  • Adhere to HIPAA privacy and security requirements, ensuring compliance with all applicable federal, state, and local regulatory standards.
Requirements
  • High School Diploma or equivalent required.
  • Customer service and/or patient-facing healthcare experience preferred.
Working at Jefferson Health

Jefferson Health is a nationally ranked healthcare system committed to providing exceptional patient care and service. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, collaborating with healthcare professionals to deliver high-quality patient care.



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