Customer Service Specialist
18 hours ago
Classic Collision Inc is a leading provider of high-quality collision repair services. With a strong focus on customer satisfaction, our team strives to deliver exceptional results and exceed customer expectations.
Compensation Package
The estimated salary for this position ranges between $40,000 - $60,000 per year, depending on experience and qualifications. Classic Collision Inc offers a competitive benefits package, including health insurance, paid time off, and opportunities for career advancement.
Job Description
Key Responsibilities:
- Ensures that every customer is greeted and welcomed promptly, professionally, and in a friendly manner via phone or in-person.
- Explains and educates customers on the repair process, including insurance claim information and processes.
- Maintains a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
- Coordinates rental car/tow companies to provide one-stop service to all customers.
- Ensures all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
- May assist in customer communication throughout the repair process.
- Monitors DRP assignments, estimate/repair appointments, and capture rates of assignments.
- Folllows up on all DRP assignments present and past to maintain sales for the center.
- Maintains DRP logbooks and Enterprise ARMS daily.
- Safely secures proper payments.
- Assists with reconciling invoices to payables report daily and monthly (as applicable).
- Ensures all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
- Performs other administrative tasks and duties as required to successfully meet the needs of the business.
Required Skills and Qualifications
We are seeking an individual with excellent communication skills, both written and verbal. Previous experience in customer service, sales, or related fields is preferred. The ideal candidate must have a valid driver's license and be eligible for coverage under company insurance policy.
Benefits
We offer a comprehensive benefits package, including:
- Health insurance
- Paid time off
- Career advancement opportunities
Behaviors and Competencies
We value individuals who possess the following behaviors and competencies:
- Integrity: Respect and accountability at every level and every interaction
- Customer Service: Provide the highest level of customer service while building customer satisfaction and retention
- Innovation: Develops and displays innovative approaches and ideas to our business
- Teamwork: Contributes to building a positive team spirit and supports everyone's efforts to succeed
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