Customer Service Leader

10 hours ago


Myrtle Beach, South Carolina, United States Knitwell Group Full time
Job Overview:
The Lane Bryant Customer Specialist Sales Leader is a key role within the Knitwell Group, responsible for creating a welcoming store environment through customer engagement and operational leadership. This position plays a vital part in achieving company goals by building enduring relationships with customers.

Responsibilities:
Sales and Service:
  • Utilize company resources to reinforce the brand experience and foster strong, lasting relationships with customers.
  • Share and represent current products, fit, and fashion trends with customers to provide relevant wardrobe advice and build trust.
  • Proactively plan and organize customer contacts to deepen relationships in meaningful ways.
  • Participate in community and store activities that promote the Brand.
  • Use a 'Monthly Playbook' to track customer engagement activity.
  • Drive total store sales through effective floor supervision during management absences.
Business Acumen:
  • Stay informed about business drivers, competitive landscape, and fashion trends to create an exceptional customer experience.
  • Balance customer service and operational tasks to ensure timely completion and prioritize customer needs.
Operations:
  • Support areas of operational energy as needed.
  • Perform opening and closing duties as required.
  • Plan and prioritize tasks to meet customer and business needs.
  • Protect company assets and maintain a safe work environment.
  • Adhere to all company policies, procedures, and local, state, and federal employment laws.
Salary: Estimated $35,000 - $45,000 per year (dependent on location and experience). With flexible schedules including nights, weekends, and holidays.

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