Customer Service and Operations Specialist
2 days ago
As a key member of the Mr. Handyman team, you will represent the company on customer calls, handle service requests, and schedule technicians. You will exemplify our code of values by showing respect and courtesy to all customers and employees.
This role requires a self-motivated, energetic individual who enjoys helping people and is driven to provide the highest level of customer service and satisfaction. You must be able to effectively manage a variety of situations on a day-to-day basis.
- Receive incoming calls in a professional and courteous manner
- Return customer calls, respond to customer complaints, and resolve issues
- Schedule services and dispatch technicians
- Perform marketing functions to sell additional work
- Perform administrative functions including data entry, payment processing, and supply inventory
- Perform other duties as needed
- Previous customer service and sales experience preferred
- Strong written and verbal communication skills
- Computer literate, with working knowledge of work processing, business software and spreadsheet applications
- Detail-oriented with strong data entry skills
- Team player who can work independently
We estimate the salary for this position to be between $15.00 and $20.00 per hour.
Mr. Handyman franchisees hire reliable, customer-focused team members who are knowledgeable and skilled in home improvement, maintenance, and repair. They offer a competitive work environment with the ability to have more control over your earnings and your future.
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