Senior Operations Manager

4 days ago

Richardson, Texas, United States Genpact Full time
{"title": "Capital Market Retirement Specialist", "description": "

At Genpact, we're shaping the future of professional services and solutions. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job Summary

We're seeking a highly experienced Capital Market Retirement Specialist to join our team. As a key member of our operations team, you'll be responsible for managing all activities related to retirement and benefits, including:

  • Extensive knowledge of various retirement plans and regulations
  • Expertise in middle office and back office processing (retirement account origination, servicing, funds payout, reconciliation of funds, etc.)
  • Managing service delivery within agreed service levels across multiple blended processes
  • Implementing operational governance frameworks, quality review mechanisms, and communication strategies
  • Participating in daily/weekly catch-ups with onshore partners to provide business updates and SLA updates
  • Designing and implementing action plans, coaching, and mentoring sessions for team members, talent development sessions, and career development sessions
  • Performing monthly/quarterly/yearly individual appraisal discussions with team members
  • Monitoring individual/team performance daily and ensuring individual and team objectives are met by complying with established service levels
  • Preparing weekly/monthly dashboards for reporting
  • Identifying and executing improvement opportunities that enhance the efficiency and effectiveness of assigned processes
  • Exhibiting proactive and leadership skills that are flexible and adaptable to a changing business dynamic
  • Exposure to tools and technologies offered to enhance the effectiveness of assigned processes
  • Building strategic relationships with onshore partners and operating leaders to facilitate defined goals and objectives
Requirements

To be successful in this role, you'll need:

  • Bachelor's degree in a related field or equivalent work experience
  • Relevant domain experience
  • Good written/verbal communication and interpersonal skills
Preferred Qualifications

We're looking for candidates with:

  • Relevant team management experience - over 10 people
  • Proven ability to strategize, influence, communicate, and execute complex initiatives
  • Proven ability to manage large teams and drive engagement initiatives leading to low attrition rates and employee satisfaction
  • Proven ability to coach and guide team members to reach their maximum potential, by establishing effective career paths and personal development plans
  • Proven ability to drive change and effectively motivate the team to work towards continuous improvement
  • Self-motivated, high-energy levels, works well under strict deadlines
  • Microsoft Office proficiency

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training."}

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