Help Desk Team Lead
2 weeks ago
We are seeking a Help Desk Team Lead to join our team at General Dynamics Information Technology. This role will oversee the day-to-day operations of our help desk, ensuring that all customer inquiries are resolved promptly and professionally.
Salary and BenefitsThe estimated salary for this position is $94,000 - $125,000 per year, depending on experience and qualifications. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as a 401(k) plan with company match.
Job DescriptionThe Help Desk Team Lead will be responsible for:
- Managing a team of IT support specialists to ensure timely and effective resolution of customer issues
- Developing and implementing processes to improve help desk efficiency and customer satisfaction
- Collaborating with other departments to identify and address technical issues
- Maintaining accurate records of customer interactions and resolving problems
To be successful in this role, you will need:
- A bachelor's degree in computer science or related field
- At least 5 years of experience in IT support or management
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
General Dynamics Information Technology (GDIT) is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.
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