Technical Support Lead

2 weeks ago


Ajaccio, Corse, United States General Dynamics Information Technology Full time

Transform technology into opportunity with General Dynamics Information Technology. As a Technical Support Lead, you will play a meaningful part in improving how agencies operate.

The estimated salary range for this position is $89,250 - $120,750.

Job Description

A career in enterprise IT means connecting and enhancing the systems that matter most.

As a Technical Support Lead, you will help ensure today is safe and tomorrow is smarter.

You will oversee a team of support personnel who troubleshoot and resolve IT issues.

The successful candidate will ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems.

They will train, coach, and mentor employees on how to deliver exceptional customer service and achieve the team Service Level Agreements.

Maintaining and enhancing customer services is key, organizing and evaluating service and delivery systems, and procedures.

Collaboration with other department supervisors to promote a high morale environment and assist other functions of the service desk as needed.

Developing tools and process improvements to optimize service and supervising staff in recognizing, identifying, isolating, and resolving problems with information systems products and services.

This role requires excellent communication and customer service skills, with the ability to multi-task and adapt in a dynamic, fast-paced environment.

The ideal candidate will have 5+ years of related experience and a Bachelor's degree.

A TS/SCI w/Poly security clearance is also required.

What You'll Need to Succeed
  • Education: Bachelor of Arts/Bachelor of Science
  • Required Experience: 5+ years of related experience
  • Security Clearance Level: TS/SCI w/Poly

We offer a comprehensive benefits package, including medical plan options, dental plan options, vision plan, and a 401(k) plan offering pre and post-tax contributions up to the IRS annual limits with company match.

We strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.



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