IT Support Specialist

2 weeks ago


Ajaccio, Corse, United States Leidos Full time
Overview

Leidos is a premier technology company with a challenging and exciting opportunity for a skilled IT Support Specialist - Windows System Administration. We are seeking a self-motivated, experienced professional to join our team supporting a nationally significant and fast-paced program that uses Scaled Agile Framework (SAFe) methodology.

The successful candidate will be responsible for providing system administration support for over 20 training classrooms, fielding phone calls from customers and end users, documenting user issues in program tools and tickets, and resolving issues through coordination with other program technical staff.

Responsibilities

  • Front-line Communication and Incident Support: Provide timely and effective communication and incident support to customers with hardware, software, and application problems.
  • Issue Documentation: Document issues, status, incident resolution, and lessons learned in incident database tools.
  • Troubleshooting Support: Provide in-person and remote troubleshooting support to customers, both internal and external.
  • System Monitoring: Monitor system availability and assist with fine-tuning system performance.
  • System Configuration: Diagnose and resolve system configuration issues.
  • Procedure Updates: Update and provide input for standard operating procedures.
  • Cross-Functional Collaboration: Assist Networking Engineers in identifying and troubleshooting network problems.
  • Customer Service: Provide polite and friendly customer service.

Requirements

  • Bachelor's Degree and Experience: A bachelor's degree in a technical field and at least 2 years of related experience, or additional experience may be substituted for a degree.
  • Technical Expertise: Must have experience troubleshooting Windows Operating System and application issues, as well as Windows System Administration and troubleshooting.
  • Network Configuration: Must have network configuration and troubleshooting experience.
  • Help Desk Experience: Must have at least 3 years of experience working on an IT Help Desk supporting end users.
  • Remote Troubleshooting: Must have experience with remote troubleshooting through diagnostics tools and techniques.
  • Communication Skills: Must have the ability to learn, understand, and articulate complex issues in a short period of time.
  • Information Security: Must have a solid understanding of information security principles and practices.
  • Software Architecture: Must have experience with or familiarity with software and security architectures.
  • Analytical Skills: Must possess strong analytic abilities and be detail-oriented and meticulous in task execution.
  • Independent Work: Must be an independent thinker capable of working proficiently independently as well as within a team.
  • Compliance: Must be committed to adopting and adhering to best practices, including compliance with maintenance windows and change control procedures.

Preferred Qualifications

  • Cryptographic Background: Background in cryptographic key management and systems.
  • System Administration: Experience in a System Administration role supporting a software configuration management and development environment.
Compensation

We offer a competitive salary range of $55,250.00 - $99,875.00, commensurate with qualifications and experience.



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