IT Support Services Manager

2 weeks ago


Ajaccio, Corse, United States General Dynamics Information Technology Full time
About the Job

We are seeking an experienced IT Support Services Manager to join our team at General Dynamics Information Technology. As a key member of our help desk team, you will be responsible for providing exceptional customer service and technical support to our clients.

Responsibilities

The IT Support Services Manager will have the following responsibilities:

  • Serve as a subject matter expert for IT-related issues and provide guidance to junior technicians
  • Develop and implement training programs to enhance technical skills and knowledge
  • Analyze customer feedback and develop strategies to improve satisfaction and loyalty
  • Participate in process improvement initiatives to streamline help desk operations
Requirements and Qualifications

To be considered for this role, you must have:

  • A bachelor's degree in computer science or related field
  • At least 5 years of experience in IT support or management
  • Proven track record of delivering exceptional customer service and resolving complex technical issues
  • Strong leadership and communication skills
What We Offer

In addition to a competitive salary and comprehensive benefits package, we offer:

  • Ongoing professional development opportunities
  • State-of-the-art technology and tools
  • A collaborative and dynamic work environment
Estimated Salary Range

The estimated salary range for this position is $95,000 - $130,000 per year, based on experience and qualifications.



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