Public Safety Dispatcher
1 month ago
Job Summary
The Public Safety Dispatcher position is a critical role within the Harbor Police Department, responsible for receiving, evaluating, and transmitting emergency and non-emergency voice radio and telephone communications. This position requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities
- Receive and respond to emergency and non-emergency calls for service, including 9-1-1 calls, using a computer-aided dispatch system.
- Evaluate situations and determine the appropriate response, including dispatching public safety equipment and personnel.
- Document all information and retrieve information from the computer-aided dispatch system.
- Conduct computer inquiries in law enforcement databases to determine wants and warrants on persons, vehicles, and property.
- Maintain a working knowledge of laws and regulations from the State of California, Department of Justice, and Federal Communications Commission, as well as internal policies and procedures.
Requirements
- Graduation from high school or GED equivalent.
- Two years of responsible clerical or law enforcement-related experience requiring public contact.
- Ability to speak and communicate clearly and concisely, and modulate voice appropriately.
- Ability to reason clearly, analyze situations accurately, and adopt and develop effective courses of action under emergency and non-emergency situations.
- Ability to multitask and handle several telephone calls, radio transmissions, and computer functions simultaneously.
Working Conditions
Employees may be required to work rotation shiftwork, holidays, weekends, and mandated overtime when necessary.
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