PBX Operator

3 weeks ago


Stevenson Washington, United States Skamania Lodge Full time

About Us:

At Skamania Lodge, we value our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Our Mission:

We are committed to providing exceptional guest experiences and creating a memorable first impression for our guests. Our team is dedicated to delivering outstanding customer service and ensuring that every guest feels welcome and valued.

Your Role:

As a PBX Operator, you will be the first point of contact for our guests and will be responsible for answering, screening, and routing calls. You will also be responsible for supplying information to callers, recording messages, and keeping records of requests placed by guests. Additionally, you will complete work orders for the engineering department, perform clerical duties such as filing and stuffing envelopes, and operate a radio system to relay in-house messages and information.

Responsibilities:

  • Answer, screen, and route outside and in-house calls
  • Supply information to callers and record messages
  • Keep record of requests placed by guests and ensure requests are completed
  • Complete work orders for the engineering department
  • Perform clerical duties such as filing and stuffing envelopes
  • Operate radio system to relay in-house messages and information
  • Update telephone directory in telephone computer system
  • Open and close DID lines in meeting rooms and run necessary reporting for posting calls
  • Input wake up calls
  • Place welcome calls to guests
  • Understand and react to emergency situations and procedures

Requirements:

  • High school diploma or equivalent required
  • Computer skills required

Compensation:

$17.00 per hour

Benefits:

  • Health, Vision, Dental, Life, Accident, Pet Insurance, and Employee Assistance Program
  • 401k with employer match program
  • Paid Time Off - up to 11 days in your first year
  • Paid Sick Time - Full time and Part time not On-Call
  • Hot free meal daily
  • Free Golf, Mini Golf, and Disk Golf for you +1
  • Free access to the Fitness Center, Pool, and Hot Tubs for you +1
  • Discounts on Food, Retail and Spa
  • Discounts on hotel rooms to affiliated properties in the Benchmark Pyramid portfolio
  • Discounts to Concerts, Columbia Store, Amusement Parks and more


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