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Customer Service Representative

2 months ago

Washington, United States County of Mason (WA) Full time
Receptionist/PBX Operator

We are seeking a highly skilled and detail-oriented Receptionist/PBX Operator to join our team at the County of Mason (WA). As a key member of our Central Services team, you will provide exceptional customer service and administrative support to our organization.

  • Provide first point of contact for walk-in customers and direct incoming calls to the appropriate county department.
  • Serve as receptionist/PBX operator, directing incoming calls and visitors, taking messages, and providing information regarding established procedures, policies, and services.
  • Schedule meetings and appointments, and perform a variety of clerical and office tasks, such as typing correspondence, documents, and spreadsheets.
  • Maintain conference room schedules, distribute mail, and order supplies.
  • Provide technical accounting support for budget and accounting programs, including accounts payable data entry, assembly of vouchers, and record management in Excel.
  • Exercise skill and judgment in dealing with the public to solve complaints, answer questions, and provide information.
  • Support various programs, including equipment inventory, Motor Pool, Current Use Taxation, Employee Recognition, and Veterans Assistance.
Key Responsibilities:
  • Screen applications for assistance, issue checks, and manage the imprest checking account.
  • Perform other duties as assigned.
  • Provide excellent customer service.
Requirements:
  • High school diploma or equivalent.
  • Ability to operate a multi-line phone system, standard office equipment, and Microsoft Office.
  • Excellent communication and interpersonal skills.
  • Ability to work independently, prioritize tasks, and maintain accuracy and attention to detail.
  • Ability to maintain confidentiality of sensitive and confidential information.
Preferred Qualifications:
  • Experience in a similar role or industry.
  • Knowledge of office practices, procedures, and equipment.
  • Ability to establish and maintain professional relationships with the public, Board, and County employees.