Guest Service Director

1 month ago


Tacoma Washington, United States Hotel Murano Full time

About Us:

At Hotel Murano, we prioritize our employees' growth and development. Our company culture is built on fostering a supportive and inclusive work environment that encourages diversity, growth, development, and wellbeing.

We are committed to creating a workplace that values our employees and provides opportunities for career advancement. Our benefits package includes comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

In addition, we offer ongoing training and development opportunities to help our employees build the skills and knowledge they need to succeed in their careers.

We are a global hospitality company with over 230 properties worldwide, and we are dedicated to providing exceptional guest experiences.

Location Description:

Welcome to Hotel Murano, a luxurious hotel nestled in the heart of Tacoma, WA. Our hotel features 319 well-appointed guest rooms and 30,000 sq ft of meeting space, making us a dynamic space that blends luxury with career opportunities.

In the vibrant city of Tacoma, we reflect the work culture fostered by our company, where professional growth and seizing opportunities are at the forefront.

As a member of our team, you'll enjoy benefits such as a 401k with a company match and recognition programs designed to celebrate your achievements.

Job Summary:

We are seeking a dynamic individual who is motivational, passionate, and fun to lead our Front Office Team. The ideal candidate will be responsible for the day-to-day operations of the front office guest services team, PBX, and bell staff.

The Front Office Manager will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.

Key Responsibilities:

  • Lead the Front Office Team to ensure seamless guest service and efficient operations
  • Assure guest service standards are being applied consistently
  • Manage the day-to-day operations of the front office guest services team, PBX, and bell staff
  • Mentor, train, and develop staff to achieve their full potential
  • Drive staff motivation and performance to meet business objectives
  • Manage multiple priorities and tasks to meet deadlines

Requirements:

  • Excellent communication skills, written and verbal
  • Strong interpersonal and employee relation skills
  • Ability to motivate and drive staff performance
  • Strong knowledge of computers, Microsoft Excel, and Microsoft Word
  • Ability to handle multi-tasking and be goal- and results-oriented
  • Strong time management skills to meet deadlines


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