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Guest Services Coordinator
2 months ago
The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk and guest services department, ensuring a seamless experience for all guests.
Key Responsibilities:
- Ensure the completion of daily front desk reports and checklists.
- Manage the check-in and check-out processes for guests.
- Oversee PBX operations and supervise bell staff.
- Lead and mentor front desk team members to deliver exceptional service.
Essential Skills:
Strong leadership abilities, excellent communication skills, and a commitment to guest satisfaction are vital for success in this role. The Front Desk Supervisor plays a crucial role in maintaining the high standards of Viceroy Hotels & Resorts.
