Client Engagement Specialist, Compressor Solutions

2 weeks ago

Rock Hill, South Carolina, United States Atlas Copco Full time
Your Role

Reports to:
Product Line Manager – Service Contracts

Mission:

Foster and sustain positive, long-term connections with designated clients; ensure the viability of the service contracts portfolio within the assigned territory; collaborate closely with Service Sales Managers to guarantee client satisfaction with our service offerings through proactive engagement.


Key Responsibilities:
Minimize client and contract turnover by renewing lapsed and reinstating canceled contracts.

Deliver training and ensure client adoption of our web applications, processes, and tools, including but not limited to SMARTLINK, billing, contract policies, and purchase order renewals.

Ensure clients fully understand the proposals and value of our service solutions.
Engage targeted clients through strategically planned regular virtual meetings, emails, and calls; involve Service Sales Managers as necessary.
Facilitate the resolution of issues and conflicts by addressing them directly when feasible or through proactive internal coordination.

Continuously identify additional client needs; generate marketing insights for regional Sales teams through CRM Leads, representing qualified business potential for upselling or cross-selling.

Ensure the completeness of serviced equipment by adding any missed non-serviced units under the existing contract (in coordination with a Service Sales Manager).

Monitor the availability (uptime) of contracted machines and develop an action plan to maintain targeted levels.

Ensure 'contract health' by following up on all required signatures, SMARTLINK connectivity, accuracy, and completeness of configured service solutions and client contact details.

Review NPS surveys, follow up with clients, involving sales and operations teams when necessary; ensure a high NPS response rate.

Utilize the CRM system (C4C) to manage calls, virtual meetings, tasks/emails, leads, opportunities, client base, contacts, and activities.
Collaborate with Service Sales Managers to create client-focused proposals.
Continuously seek to identify and implement enhanced contract processes and procedures. Modify contracts as needed. Audit contracts for invoicing and service discrepancies. Communicate effectively with Service Sales Managers as a cohesive sales team.
Perform additional duties as assigned.

To Succeed, You Will Need:
Experience: 3 years of relevant experience. Sales experience in the industry is a significant advantage.

Education:
Associate's 2-year degree or equivalent work experience. A bachelor's or higher degree is a strong advantage.

Personality Traits:
Collaborative and empathetic.
A creative thinker, both technically and commercially.
Dynamic and proactive.
Strong belief in finding better ways to accomplish tasks.
Resilient, capable of handling objections and resolving conflicts.
Able to engage, connect with others, and build solid relationships.
Strong learning aptitude.

Skills:
Excellent verbal and written communication skills with attention to detail.
Ability to manage medium-complexity calculations.
Analytical skills and strategic thinking.
Proficient in MS PowerPoint, MS Word, MS Excel, and MS Outlook.
Experience with SharePoint, PowerBI, Showpad, SAP C4C, and SAP CPQ is a plus.

In Return, We Offer You:
Choose your career path with us
Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive Benefits Include:
Competitive compensation package, including a flexible benefits plan and a generous 401(k) retirement plan.
Health, dental, and vision insurance.
Competitive paid time off.
Life and disability insurance.
$70k - $85k salary based on knowledge, skills, and experience. Additional technical training is provided for the most qualified candidate.

Company Culture:
Atlas Copco is a Swedish company that values a strong family atmosphere with respect for every individual, striving for diversity. We invest heavily in our clients, the environment, and most importantly, our employees. This commitment creates a stimulating environment for daily competency development. Our family-oriented work atmosphere allows for a flexible balance between professional and personal life.

Diversity and Inclusion:
We embrace unique perspectives to foster innovation. Together, we cultivate a culture where differences are valued, and a deep sense of purpose and belonging is shared.

Equal Opportunity Employer:
Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit discrimination against employees, applicants, or any other covered persons based on various characteristics protected under applicable laws.

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