Customer Engagement Specialist

2 weeks ago


Rock Hill, South Carolina, United States Massage Envy Franchising, LLC Full time
Where Exceptional Careers Flourish
At Massage Envy Franchising, LLC, we believe in empowering our team members to excel while assisting clients on their wellness journeys.

Do you have a genuine desire to assist others? Our franchise is dedicated to nurturing your growth as we collectively strive to enhance the well-being of our clients.

As a cohesive unit, we are focused on providing an outstanding experience and expanding our member community to support more individuals in their pursuit of wellness.

Compensation & Benefits:
Competitive hourly wage ranging from $12 to $14, in addition to bonuses and commissions.
Comprehensive healthcare coverage including medical, dental, and vision plans.
401(k) plan with employer matching.
Paid time off for full-time team members.
Employee Assistance Program.
Flexible scheduling to promote a healthy work/life balance.
Extensive training on products and services.
Monthly complimentary massage, skincare, or stretch service.
Discounts of 25-40% on all products.

Ideal Candidates:
Possess a high school diploma (or equivalent) and preferably have prior experience in retail or sales.
Exhibit strong critical thinking abilities, proficient math and computer skills, and the capacity to handle multiple tasks simultaneously.
Demonstrate excellent interpersonal skills and the ability to build positive relationships with clients.
Support the concept of total body care with a foundational understanding of massage and skincare services.

Daily Responsibilities:
Deliver exceptional customer service, ensuring every client feels valued and understood.
Promote the significance of Total Body Care by informing clients about new and enhanced services, selling the Massage Envy Wellness Program, scheduling future appointments, and encouraging retail purchases based on service provider recommendations.
Facilitate clinic operations by welcoming clients, managing service schedules, handling phone inquiries, responding to emails, and addressing client questions.
Contribute to the growth and retention of the client base through in-person interactions and outreach via phone or email.

Culture & Support:
Leadership that is committed to YOUR success through training and mentorship.
Recognition programs (such as Sales Associate of the Year).
A supportive community that values individuality and knowledge sharing.
If you are ready to be part of a thriving community with seasoned professionals who share your passion, we look forward to connecting with you.

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