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Administrative Associate

1 month ago

Baltimore, Maryland, United States Internal Revenue Service Full time
Job Summary

This position supports multiple managers and groups within the Internal Revenue Service, providing administrative assistance and case processing support. The ideal candidate will have experience operating software systems, preparing documents, and monitoring administrative controls.

Key Responsibilities
  • Provide clerical and administrative support to managers and staff, including responding to taxpayer/customer complaints and inquiries.
  • Operate a variety of software systems to prepare documents, input data, compile/generate reports, and monitor administrative controls.
  • Verify completeness and accuracy of case controls to ensure compliance with established business unit procedures and formats.
  • Analyze case information to determine the appropriate procedures to close cases involving multiple work streams.
  • Retrieve reports and technical material from business unit automated systems, including forms, correspondence, and supporting documents.
Requirements

To be eligible for this position, applicants must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 or GS-05 grade level in the Federal service. This includes experience providing clerical and administrative support, operating software systems, and responding to taxpayer/customer complaints and inquiries.

Applicants must also demonstrate a typing proficiency of 40 words per minute and be able to work independently with minimal supervision.