Senior IT System Administrator
4 days ago
Via Licensing Alliance is a leader in collaborative licensing, and we're seeking a highly skilled Senior System Administrator to join our dynamic IT team. As a key member of our team, you will be responsible for maintaining and supporting our production systems to ensure high availability and performance.
This role requires a proactive problem-solver with strong technical skills and a dedication to continuous improvement. You will work closely with internal and external teams to identify and prioritize technical and functional requirements, and collaborate with development teams, partners, and business users to deliver high-quality solutions.
Key Responsibilities:
- Design and implement application monitoring solutions to enhance application availability and performance in production.
- Manage access requests, granting access and permissions to users while ensuring compliance with SOX and SOC1 regulations.
- Work with internal and external auditors to ensure adherence to compliance controls.
- Complete necessary configuration and application changes to production systems.
- Assist with systems integrations and participate in review and approvals for monthly release cycles.
- Conduct root-cause analysis and propose corrective action plans to resolve issues.
- Follow established processes for handling issues and escalate unresolved issues to internal or external teams.
- Analyze logs and data to identify the root cause of problems and develop solutions or escalate to other engineering team members.
- Monitor system performance and alerts, and report any issues that may significantly impact the business.
- Track SaaS updates, coordinate with the Dev Team, and deploy updates and patches as needed.
- Respond to and troubleshoot incidents and outages.
- Create and maintain relevant documentation.
- Implement automation tools to automate routine maintenance tasks.
- Take ownership of user problems and be proactive when dealing with user issues.
Qualifications and Skills:
- 5+ years of strong systems administration and production support experience across a broad set of applications, supporting both SaaS and custom in-house solutions.
- IIS or other Web Hosting frameworks.
- Scripting and Automation.
- Incident Management and ITIL Frameworks.
- Performance Tuning and Optimization.
- Monitoring Tools and Log Analysis.
- Version Control Systems (e.g., GIT).
- Continuous Integration and Continuous Deployment (CI/CD).
- Aptitude to quickly learn new systems.
- Ability to explain complex ideas to those with limited IT and systems knowledge.
- Exceptional verbal and written communication skills.
- Extraordinary customer service and relationship management experience.
- Problem-solving ability.
- Critical thinking skills.
- Knowledge of Security best practices and Compliance.
Via Licensing Alliance is an equal opportunity employer and is committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, family status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and local laws and ordinances.
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