Hotel Guest Services Representative

3 weeks ago


Lubbock, Texas, United States Embassy Suites Lubbock Full time
About Us
Come and join our team at Embassy Suites Lubbock where we prioritize making a difference in our employees', guests', and community's lives. As a valued member of our team, you will contribute to our unique brand by delivering exceptional customer service and ensuring every guest has a memorable stay. Your responsibilities will include welcoming guests, checking them in and out, taking incoming calls, managing accounts, and answering inquiries. We strive to create a positive work environment where you can thrive and grow. If you're passionate about hospitality and committed to excellence, apply now

Responsibilities
We are looking for a Front Desk Receptionist who can provide exceptional customer service, manage accounts efficiently, and ensure every guest has an excellent experience. Key responsibilities include:
*Welcoming guests, checking them in and out, and ensuring they have everything they need
*Taking incoming calls, online and in-person room bookings requests, and answering questions about guests' needs
*Managing accounts, handling customer complaints, and performing regular bookkeeping duties

What We Offer
As a valued member of our team, you will receive competitive pay (estimated around $45,000-$50,000 annually) and opportunities for growth and development. We believe in creating a positive work environment where you can thrive and make a real difference in the lives of our guests. Come and join us

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