Bilingual Customer Service Representative
1 month ago
We are seeking a highly skilled Bilingual Call Center Representative to join our team at Recruiting Firm. In this dynamic role, you will be responsible for handling inbound and/or outbound calls, resolving problems efficiently, and building lasting relationships with customers in both English and Spanish.
Key Responsibilities:
- Answer internal/external inquiries related to scheduling patients in a timely manner.
- Ensure pertinent clinical, financial, and/or insurance information has been accurately obtained and documented.
- Responsible for triage and ensuring all requests for services are completed in a timely manner.
- Perform patient pre-registration, including accessing and updating patient information.
- Complete all pre-enrollment duties, including patient registration, insurance verifications, and effective presentation of information.
- Perform data entry and appointment confirmation.
- Maintain effective communication with back-office staff and providers as needed.
Requirements:
- Minimum high school or GED equivalent required.
- At least two years of prior customer service experience in a high-volume call center or medical setting required.
- Minimum of one year healthcare triage experience preferred.
- Knowledge in call center production metrics and management.
- Medicare/Medicaid/Insurance experience necessary.
- Well-developed critical thinking and analytical abilities, and time management, organizational, conflict resolution, and judgment skills.
- Understanding of medical terminology and billing. Proficiency using Microsoft Office suite, including Outlook.
- NextGen electronic health record software and Cisco telecommunication system experience a plus; Microsoft proficiency with a focus on spreadsheet creation preferred.
- Must have a valid Arizona Level 1 Fingerprint Clearance card or be able to apply for one within 7 working days of assuming the role.
- Must pass background check, TB test, education verification, and other pre-employment screening.
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