Bilingual Customer Service Representative

1 month ago


Phoenix, Arizona, United States Recruiting Firm Full time
Job Overview

We are seeking a highly skilled Bilingual Call Center Representative to join our team at Recruiting Firm. In this dynamic role, you will be responsible for handling inbound and/or outbound calls, resolving problems efficiently, and building lasting relationships with customers in both English and Spanish.

Key Responsibilities:

  • Answer internal/external inquiries related to scheduling patients in a timely manner.
  • Ensure pertinent clinical, financial, and/or insurance information has been accurately obtained and documented.
  • Responsible for triage and ensuring all requests for services are completed in a timely manner.
  • Perform patient pre-registration, including accessing and updating patient information.
  • Complete all pre-enrollment duties, including patient registration, insurance verifications, and effective presentation of information.
  • Perform data entry and appointment confirmation.
  • Maintain effective communication with back-office staff and providers as needed.

Requirements:

  • Minimum high school or GED equivalent required.
  • At least two years of prior customer service experience in a high-volume call center or medical setting required.
  • Minimum of one year healthcare triage experience preferred.
  • Knowledge in call center production metrics and management.
  • Medicare/Medicaid/Insurance experience necessary.
  • Well-developed critical thinking and analytical abilities, and time management, organizational, conflict resolution, and judgment skills.
  • Understanding of medical terminology and billing. Proficiency using Microsoft Office suite, including Outlook.
  • NextGen electronic health record software and Cisco telecommunication system experience a plus; Microsoft proficiency with a focus on spreadsheet creation preferred.
  • Must have a valid Arizona Level 1 Fingerprint Clearance card or be able to apply for one within 7 working days of assuming the role.
  • Must pass background check, TB test, education verification, and other pre-employment screening.


  • Phoenix, Arizona, United States U-Haul Full time

    Job Summary:U-Haul is seeking a highly skilled and multilingual customer service representative to join our team as a Bilingual Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise. Key...


  • Phoenix, Arizona, United States MTM Full time

    Customer Service Representative - BilingualAt MTM Transit, we're committed to providing exceptional service to our customers. As a Bilingual Customer Service Representative, you'll play a vital role in ensuring that our passengers receive personalized attention and care. Your primary responsibilities will include handling phone calls, general clerical tasks,...


  • Phoenix, Arizona, United States CornerStone Staffing Full time

    Job SummaryWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at CornerStone Staffing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues in a timely and professional manner, and meeting or exceeding performance metrics.Key...


  • Phoenix, Arizona, United States Government Employees Insurance Company Full time

    Customer Service OpportunityWe are looking for a Bilingual Customer Service Representative to join our team in Tucson, AZ. As a key member of our customer service team, you will be the first point of contact for our customers, providing excellent service and support through phone, email, and chat. You will be responsible for answering customer inquiries,...


  • Phoenix, Arizona, United States MAXIMUS Full time

    About the RoleWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Maximus. As a key member of our customer care team, you will provide exceptional service to our clients, utilizing your excellent communication skills and knowledge of healthcare plans to resolve customer inquiries and issues.Key...


  • Phoenix, Arizona, United States Resource Innovations Full time

    Job SummaryResource Innovations is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our Business Processing team, you will be responsible for providing exceptional customer service and data processing support to our clients across the nation.Key ResponsibilitiesProvide basic troubleshooting and recommend...


  • Phoenix, Arizona, United States Kemper Full time

    At Kemper, we're committed to delivering exceptional customer experiences through our specialized insurance products and services. As a Bilingual Customer Service Representative, you'll play a vital role in providing accurate, courteous, and efficient service to our customers.Key Responsibilities:Respond to customer inquiries, requests, and complaints in a...


  • Phoenix, Arizona, United States TransPerfect Full time

    At TransPerfect, we are committed to delivering exceptional customer service to our clients. As a Bilingual Customer Service Representative, you will play a critical role in ensuring that our customers receive the highest level of service and support.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to...


  • Phoenix, Arizona, United States Maximus Services, LLC Full time

    About the RoleWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at Maximus Services, LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer care to vulnerable communities in America who need to navigate complex healthcare plans.Key ResponsibilitiesProvide customer...


  • Phoenix, Arizona, United States Sunrise Systems Inc Full time

    Job Title:Customer Service RepresentativeJob Summary:Seeking a skilled Customer Service Representative to join our team at Sunrise Systems Inc. As a key member of our operations, you will be responsible for providing exceptional customer service to our clients. Responsibilities: Provide top-notch customer service to clients via phone, email, and in-person...


  • Phoenix, Arizona, United States U-Haul Full time

    Job Summary:U-Haul is seeking a highly skilled and bilingual Part-Time Live Verify Agent to join our team. As a Live Verify Agent, you will be responsible for verifying customer information and ensuring that all rental requirements are met. This is a great opportunity for individuals who are fluent in French and English and have excellent customer service...


  • Phoenix, Arizona, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesProvide exceptional...


  • Phoenix, Arizona, United States Sagility LLC Full time

    Sagility, a global leader in business process management, is dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.As a Remote Customer Service Representative, you will provide the essential human touch that sets our service apart....


  • Phoenix, Arizona, United States MAXIMUS Full time

    About the RoleThis position provides customer care to vulnerable communities in America who need to navigate complex healthcare plans. To prepare for this role, Maximus offers paid, comprehensive training that equips our customer service representatives with the highest levels of knowledge and professionalism.Pay and BenefitsAt Maximus, we believe in the...


  • Phoenix, Arizona, United States MAXIMUS Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Maximus. As a Bilingual Spanish speaker, you will provide exceptional customer service to our clients, utilizing your language skills to communicate effectively and resolve issues in a timely manner.Key Responsibilities:Provide customer service via multiple...


  • Phoenix, Arizona, United States Texcelvision Full time

    Job DescriptionTexcelvision is seeking a highly skilled Customer Service Representative to join our team. As the face of our department, you will interact with taxpayers in person, providing exceptional service and support.This role is responsible for receiving, processing, and applying payments for all tax types, as well as completing daily reconciliation...


  • Phoenix, Arizona, United States Flooring Careers Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Flooring Careers. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients in the flooring industry.Key Responsibilities:Assist customers with product information and selectionWork with...


  • Phoenix, Arizona, United States OneGuard Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at OneGuard. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their issues in a timely and professional manner, and ensuring that our high standards of quality are met.Key...


  • Phoenix, Arizona, United States Helios Commercial Service Partners Full time

    Job Title: Customer Service RepresentativeAbout the Job:Helios Commercial Service Partners is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for answering customer inquiries, scheduling service requests, and providing exceptional customer service.Responsibilities:• Answering...


  • Phoenix, Arizona, United States SALT Dental Partners Full time

    Job DescriptionWe are seeking a highly motivated and organized Customer Service Representative to join our team at Cute Smiles 4 Kids. As a Pediatric Call Center Agent, you will be responsible for responding to high-volume inbound calls, scheduling new patient appointments, and confirming patient appointments.This is a great opportunity to work in a...