Associate IT Technician

1 month ago


Erie, Pennsylvania, United States Erie Insurance Full time
Job Summary

As an Associate IT Technician at Erie Insurance, you will be responsible for providing technical support to our employees and agents. This role involves researching, troubleshooting, and maintaining systems that affect non-critical system components with a limited number of stakeholders. You will work in one or more of the following disciplines: Print/Document, Telecommunications, Production Control, Data Center/Operations, Service Desk, or Client Services.

Key Responsibilities

* Front-line hardware and software technical phone support for 6,700+ employees and 14,000+ agents/CSRs.
* Researches, troubleshoots, monitors, and maintains systems that affect critical system components for the business and/or stakeholders.

Requirements

* High school diploma or GED required.
* Related technical experience preferred.

Physical Requirements

* Lifting/Moving 0-20 lbs; Occasional.
* Lifting/Moving 20-50 lbs; Occasional.
* Ability to move over 50 lbs using lifting aide equipment; Rarely.
* Driving; Occasional.
* Pushing/Pulling/moving objects, equipment with wheels; Rarely.
* Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%).
* Climbing/accessing heights; Rarely.

Benefits

Erie Insurance offers a comprehensive benefits package, including premier health, prescription, dental, and vision benefits, a pension plan, 401(k) with up to 4% contribution match, paid time off, career development opportunities, and more.

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