Beverage Service Specialist

2 weeks ago

Las Vegas, Nevada, United States Plaza Hotel & Casino LLC Full time
Position Overview

The VISION of Plaza Hotel & Casino LLC is to establish a premier destination in Downtown, driven by our MISSION to create enduring connections, exceptional service, and classic gaming experiences with a contemporary flair. We are in the midst of a renaissance, embodying The Plaza Way.

Core Values:

  • Always act with integrity
  • Show respect and consideration for all individuals
  • Exceed expectations
  • Exhibit enthusiasm and passion for our work

To fulfill these commitments, we seek remarkable individuals. Plaza Hotel & Casino LLC is dedicated to employing a talented, driven, and diverse team that possesses the right mindset and skills to thrive in a high-performance environment. Our employees benefit from comprehensive training, mentorship, and leadership development to excel in their roles.

ROLE SUMMARY: Deliver personalized and warm service while demonstrating leadership and collaboration with bar backs and beverage servers. Bartenders must adhere to all alcohol service regulations and procedures.

  • Retrieve cash bank and check out necessary keys.
  • Inspect all liquor and garnishes to ensure the bar is prepared for service.
  • Organize and store any beer and liquor orders needed for the shift.
  • Verify all juices and prepare fresh juice daily.
  • Empty waste bins and replace liners as required.
  • Polish glassware and maintain cleanliness of bar tools throughout the service.
  • Assist in preparing cocktails in batches.
  • Clean up any debris from both front and back of house as necessary.
  • Cut fresh fruit daily and discard any unusable items from the previous day.
  • Ensure all necessary supplies such as souvenir glasses, cups, straws, and napkins are stocked for service.
  • Wipe down bar counters and arrange stools evenly.
  • Complete the requisition sheet after all guests and servers have departed.
  • Ensure all liquor bottles are cleaned and organized.
  • Leave the bar in pristine condition.
  • Wipe down bar surfaces, liquor dispensers, and drain all wells.
  • Secure all necessary areas.
  • Count and return cash drawer to the designated area.
  • Organize all paperwork appropriately.
  • Ensure compliance with Main Cage Policy for paperwork submission.
  • Maintain cleanliness of blenders.
  • Inform the Manager on Duty of your departure and any issues that need addressing for the next day.
  • Immediately report any maintenance or repair needs to a Manager.
  • Maintain a high standard of cleanliness as if preparing for a health inspection.
  • Keep the workspace compliant with health inspection standards.

Service Responsibilities:

  • Possess a comprehensive understanding of all craft beverage offerings.
  • Greet guests promptly and place cocktail napkins before them.
  • Assist guests in navigating the drink menu as needed.
  • Process drink orders, serve beverages on napkins, and present checks in a professional manner.
  • Fully comprehend all food service steps and menu items.
  • Provide equal attention and service to all guests, regardless of their check size.
  • Adhere to pouring standards to prevent over-pouring.
  • Ensure all drinks are accurately recorded.
  • Refrain from serving alcohol to any staff members while on duty.
  • Maintain a tidy bar top at all times.
  • Serve and ring drinks for cocktail servers through the designated service window.
  • Be knowledgeable about the drink menu to take orders and process them effectively.
  • Never question a guest regarding gratuity.
  • Ensure every guest receives equal treatment with professionalism, enthusiasm, and courtesy, regardless of background.
  • Maintain a friendly demeanor.

This job description is not exhaustive and does not imply that these are the only responsibilities to be performed by the employee in this role. The incumbent is expected to undertake additional duties as necessary for the effective operation of the department.

ALCOHOL SERVICE RESPONSIBILITIES:

  • Recognize and address signs of intoxication in guests.
  • Monitor guests for signs of intoxication or disruptive behavior and report to a Manager.
  • Politely refuse further alcohol service to intoxicated guests.
  • Verify guest identification accurately.
  • Adhere to all safety and health department regulations, as well as company policies.
  • Comply with all state and federal liquor laws.

EDUCATION and EXPERIENCE:

Required:

  • Minimum of 1 year of bartending experience in a hospitality setting.
  • At least 1 year of customer service experience.
  • Ability to interact effectively with guests, management, and staff under pressure.
  • Capability to thrive in a fast-paced, high-stress environment while maintaining stamina and a positive attitude.
  • Proficient in cash handling and making accurate change.
  • Effective communication skills in public settings.
  • Ability to manage multiple tasks while remaining composed.
  • Interpersonal skills to engage effectively with all business contacts.
  • Professional appearance and demeanor.
  • Willingness to work varied shifts, including weekends and holidays.
  • Basic math skills.
  • High School Diploma or equivalent required.
  • Possession of a Union Pour Card.
  • Basic knowledge of wines and spirits.
  • Willingness to work outdoors in extreme temperatures and inclement weather.
  • Perform all other job-related duties as assigned.

Preferred:

  • Prior experience in a similar hotel or casino environment.
  • At least two years of bartending experience.

CERTIFICATIONS:

  • Alcohol Awareness Certification.
  • Food Handler's Card.
  • Pour Card.

Plaza Hotel & Casino LLC is an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages open discussions regarding potential accommodations.

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