Truck Parts and Service Expert

5 days ago


Harrisburg, Pennsylvania, United States Yard Truck Specialists, Inc. Full time
About Us:

We are Yard Truck Specialists, Inc., a leading provider of heavy-duty and customized material handling equipment. Our company is part of the H&K Equipment Group, a fast-growing network of five operating companies that employs hundreds of experts in the mid-Atlantic and Northeast region.

Job Summary:

We are seeking a highly skilled Service Writer to join our team in Harrisburg, PA. The ideal candidate will have previous service writing experience, excellent customer service skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

The Service Writer will be responsible for:

  • Writing up quotes and pre-approved tickets for the service department
  • Tracking progress of quotes sent out
  • Verifying, adding, and removing parts on tickets
  • Adding notation to tickets for work done
  • Opening and closing tickets
  • Educating customers about services recommended
  • Submitting invoices for POs to customers
  • Assisting with answering phone calls promptly
  • Interacting with customers and service technicians daily
  • Reviewing customer accounts and reporting changes to internal staff
  • Contacting customers with changes regarding promised time and time requirements
  • Working closely with the Service Manager, Shop Foreman, and the Parts Department
  • Evaluating and determining if work being done or requested is warrantable
  • Ordering parts for the service department from Cummins
  • Scheduling Cummins work when necessary
Requirements:

To be successful in this role, you will need:

  • Previous service writing experience required
  • Proven experience in sales, customer relations, and dealership experience required
  • Excellent customer service skills
  • Problem-solving and listening skills
  • Ability to resolve conflicts in a calm manner
  • Solid computer skills and industry-specific software
  • Truck parts and service background preferred
  • Basic accounting skills
  • Warranty knowledge and factory communication helpful
Benefits:

We offer a competitive benefits package, including:

  • 401(k) with company match
  • Health insurance (majority paid by company)
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Flexible schedule
  • Referral program
  • Weekly pay schedule
  • Travel expenses

As an equal opportunity employer, we welcome candidates from diverse backgrounds.



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