Heavy Duty Service Coordinator

5 days ago


Harrisburg, Pennsylvania, United States Yard Truck Specialists, Inc. Full time
Job Title:

Service Writer

">About the Company:

We are Yard Truck Specialists, Inc., a leading provider of heavy-duty and customized material handling equipment. Our company is part of the H&K Equipment Group, a fast-growing network of five operating companies that employs hundreds of experts in the mid-Atlantic and Northeast region.

Salary:

The estimated salary for this position is $60,000 per year, commensurate with experience.

Job Description:

A Service Writer is responsible for writing up quotes and pre-approved tickets for the service department. The ideal candidate will have excellent customer service skills, strong communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Write up quotes and pre-approved tickets for the service department
  • Track progress of quotes sent out
  • Verify, add, and remove parts on tickets
  • Add notation to tickets for work done
  • Open and close tickets
  • Educate customers about services recommended
  • Submit invoices for POs to customers
  • Assist with answering phone calls promptly
  • Interact with customers and service technicians daily
  • Review customer accounts and report changes to internal staff
  • Contact customers with changes regarding promised time and time requirements
  • Work closely with the Service Manager, Shop Foreman, and the Parts Department
  • Evaluate and determine if work being done or requested is warrantable
  • Order parts for the service department from Cummins
  • Schedule Cummins work when necessary
Required Skills and Qualifications:

To be successful in this role, you will need:

  • Previous service writing experience required
  • Proven experience in sales, customer relations, and dealership experience required
  • Excellent customer service skills
  • Problem-solving and listening skills
  • Ability to resolve conflicts in a calm manner
  • Solid computer skills and industry-specific software
  • Truck parts and service background preferred
  • Basic accounting skills
  • Warranty knowledge and factory communication helpful
Benefits:

We offer a competitive benefits package, including:

  • 401(k) with company match
  • Health insurance (majority paid by company)
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Flexible schedule
  • Referral program
  • Weekly pay schedule
  • Travel expenses

As an equal opportunity employer, we welcome candidates from diverse backgrounds.



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