Heavy Duty Service Coordinator
5 days ago
Service Writer
">About the Company:We are Yard Truck Specialists, Inc., a leading provider of heavy-duty and customized material handling equipment. Our company is part of the H&K Equipment Group, a fast-growing network of five operating companies that employs hundreds of experts in the mid-Atlantic and Northeast region.
Salary:The estimated salary for this position is $60,000 per year, commensurate with experience.
Job Description:A Service Writer is responsible for writing up quotes and pre-approved tickets for the service department. The ideal candidate will have excellent customer service skills, strong communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:- Write up quotes and pre-approved tickets for the service department
- Track progress of quotes sent out
- Verify, add, and remove parts on tickets
- Add notation to tickets for work done
- Open and close tickets
- Educate customers about services recommended
- Submit invoices for POs to customers
- Assist with answering phone calls promptly
- Interact with customers and service technicians daily
- Review customer accounts and report changes to internal staff
- Contact customers with changes regarding promised time and time requirements
- Work closely with the Service Manager, Shop Foreman, and the Parts Department
- Evaluate and determine if work being done or requested is warrantable
- Order parts for the service department from Cummins
- Schedule Cummins work when necessary
To be successful in this role, you will need:
- Previous service writing experience required
- Proven experience in sales, customer relations, and dealership experience required
- Excellent customer service skills
- Problem-solving and listening skills
- Ability to resolve conflicts in a calm manner
- Solid computer skills and industry-specific software
- Truck parts and service background preferred
- Basic accounting skills
- Warranty knowledge and factory communication helpful
We offer a competitive benefits package, including:
- 401(k) with company match
- Health insurance (majority paid by company)
- Dental insurance
- Vision insurance
- Life insurance
- Flexible schedule
- Referral program
- Weekly pay schedule
- Travel expenses
As an equal opportunity employer, we welcome candidates from diverse backgrounds.
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